Norfolk, Virginia Service Area

Professional

Very down to earth straight forward. The sales member was knowledgeable and kind. This company is all about helping homeowners.... read moreVery down to earth straight forward. The sales member was knowledgeable and kind. This company is all about helping homeowners. The cost of materials is what it is in this market. I was glad to pay for the convenience of having a polite professional family based company, do the work start to finish. The customer service is clear and constant through the whole process. Everything was explained in detail. The whole project was monitored. And follow up support made the whole comforting felt like life long friends. The best transactions are helping business helping us and Supporting our local community. read less

I am very happy with my new windows. The windows look great the house is more comfortable and quieter. I... read moreI am very happy with my new windows. The windows look great the house is more comfortable and quieter. I can open the windows when I want and let cool air in. The crew that installed them were wonderful I would use them again without hesitation. they wasted no time to get the job done with craftsmanship and the caulking lines were amazing. read less

Highly recommend HCR! They were able to assist me when other companies either cancelled or delayed even giving a quote... read moreHighly recommend HCR! They were able to assist me when other companies either cancelled or delayed even giving a quote for a month. HCR is truthful, responsive and professional from top to bottom. Window was installed when promised. Exceptional company! High quality product. read less

I have never seen windows of such high quality. The nstallers almost installed 21 windows in 1 day. ... read moreI have never seen windows of such high quality. The nstallers almost installed 21 windows in 1 day. If it had not poured down raining, they would have been able to complete the installation in one day. The installers were on time both days, and they cleaned up after themselves. They were polite and professional. It was a great experience. I highly recommend this company. The project manager came out to check the installation, and to see if we were satisfied and had any questions. read less

Professional, knowledgeable and friendly,That's how Chesley represented HCR today.He was very confident during his presentation of the products offered and... read moreProfessional, knowledgeable and friendly,That's how Chesley represented HCR today.He was very confident during his presentation of the products offered and made sure that He explained everything in detail. I am truly excited about this project coming to pass and believe that it's a great investment. Thank you for having someone who takes pride in their craft as an ARMY Veteran I really appreciate it. read less

Workers were professional and friendly and got right to work and did a great job.Service: Window installation

I was very happy with HCR from the time I first had contact until my windows were installed. Everyone... read moreI was very happy with HCR from the time I first had contact until my windows were installed. Everyone I dealt with was professional and easy to work with. I would 100% them. I will be using them when it’s time to redo my siding. read less

Very professional installers. I loved that a representative came onsite to check the work being done.Service: Window installation

I received a visit from Chesley today to explore options for replacement of windows, sliding glass door and bathtub. He... read moreI received a visit from Chesley today to explore options for replacement of windows, sliding glass door and bathtub. He was very professional and knowledgeable. He took time to answer all my questions without making me feel rushed or pressured. He also showed personal interest in my specific concerns. I feel confident in moving forward with my decision to get HCR to do the job. His character reflects well on the company. Along with knowledge, this was a strong factor in my decision making process. read less

They did a very good job they came within the time frame that they were scheduled to come. Very friendly... read moreThey did a very good job they came within the time frame that they were scheduled to come. Very friendly and professional and finished in a timely manner. read less

Homefix installed my walk-in jacuzzi. The two man crew made a difficult task work like a charm ... read moreHomefix installed my walk-in jacuzzi. The two man crew made a difficult task work like a charm They were effecient, neat and very courteous! read less

Every detail was professionally handled and thoroughly quality controlled. We had some schedule difficulties but even these were expeditiously... read moreEvery detail was professionally handled and thoroughly quality controlled. We had some schedule difficulties but even these were expeditiously handled with grace. We are happy with the windows above all. Quality all the way! read less

Windows were installed. Very professional, on time and they did a good job. Cleaned up after themselves and... read moreWindows were installed. Very professional, on time and they did a good job. Cleaned up after themselves and it was a good company that I've used before and used them again for this job. read less

This company was great when they installed my windows. The crew was very kind and professional. The windows... read moreThis company was great when they installed my windows. The crew was very kind and professional. The windows look great. I would use them again. However, my first 2 contacts/reps were horrible. My rep was bad and had no communication. Did not call when the rep said he would and would not call or text back. However, once I called the main line and did not deal with the 2 reps, things got much better. read less

Homefix did a wonderful job with our window installation. The team was very professional quick and responsive. We... read moreHomefix did a wonderful job with our window installation. The team was very professional quick and responsive. We had most of our windows replaced. It only took a couple of months from the time we signed the contract until the time our windows came in. The crew that came in were very quick, efficient, and very professional. They were able to replace all of the windows the same day. We did have one issue with one of the sach that did not have the grid in it, however, Homefix quickly ordered a new sach to replace it. The quality and look of the windows are excellent. I definitely recommend for window fix. read less

I realized recently that we had a significant leak on our roof. I reached out to Installation Services by HCR... read moreI realized recently that we had a significant leak on our roof. I reached out to Installation Services by HCR (Homefix Custom Remodeling) for help. I was amazed by how quick the response was; they immediately made the minor repairs to stop the flow of water and problem-solved with me about what choices we had to take care of some of the larger issues we had with the roof. Given the condition, we decided to go with a full roof replacement. I am so glad we did. The products they offered seemed superior to other options out there, but what really blew me away was the customer service. The crew arrived early this morning and were finished the entire job before lunch. The care they took in clean up was really impressive too. Their respect for our property (as well as our neighbors') was like nothing I had ever experienced. Everything looks fantastic, and we are so pleased! If you are ever in need of getting some work like this done, I highly recommend Installation Services by HCR (Homefix Custom Remodeling). read less

We had 29 windows installed. All 29 done in 1 day with almsot all outside trim work completed as well.... read moreWe had 29 windows installed. All 29 done in 1 day with almsot all outside trim work completed as well. They knocked the rest of the work out early next day.Teams showed up 15-20 mins early so they could get started on time! Professional, courteous, clean, and fast! It was like watching a well tuned machine! Also had Ben, Project Manager, pop in to check that work was done to exceed expectations. If you need work on your house, this is truly the company to choose!!! Thanks again HCR! read less

The Homefix Custom Remodeling crew was outstanding to work with. I never make major purchases the day of the pitch,... read moreThe Homefix Custom Remodeling crew was outstanding to work with. I never make major purchases the day of the pitch, but the deal I was given was literally too good to refuse.Before hearing the sales pitch, we had already seen at least 5 different companies build a sample roof in my living room. This was easily the best design I had seen!We choose a Biscayne Blue tile. We also required a required a ridge vent because our house was older. Initially the visual wasn’t what we expected, but the more we look at it the prettier it gets.We couldn’t be more happy with Homefix Custom Remodeling. read less

The Homefix Custom Remodeling crew was outstanding to work with. I never make major purchases the day of the pitch,... read moreThe Homefix Custom Remodeling crew was outstanding to work with. I never make major purchases the day of the pitch, but the deal I was given was literally too good to refuse. Before hearing the sales pitch, we had already seen at least 5 different companies build a sample roof in my living room. This was easily the best design I had seen! We choose a Biscayne Blue tile. We also required a required a ridge vent because our house was older. Initially the visual wasn't what we expected, but the more we look at it the prettier it gets. We couldn't be more happy with Homefix Custom Remodeling. read less

Replaced my old back sliding glass door. They got it done fast and were very professional all the way through.... read moreReplaced my old back sliding glass door. They got it done fast and were very professional all the way through. Thank y’all read less