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There's no other like Angi's......GREAT WORK!!
Didn't end up accepting a quote because we just had our house remodeled, but I will say I've never had a good experience with a canvasser until one of their representatives came knocking. He was so professional and well-trained I nearly invited him over for dinner. It's clear they take a more personalized approach and really do put the customer first. 6 out of 5 stars from me. (The representative was named Mitchell Drier btw)
Did a great job
I ordered windows with HCR and they turned around the order quickly and were flexible with scheduling. The salesman was informative and was very responsive. The techs were polite and took care to keep my house clean. I have a few more windows and a sliding door that I will replace at a later date and HCR will be the company I go with.
I ordered windows with HCR and they turned around the order quickly and were flexible with scheduling. The salesman was informative and very responsive. The techs were polite and took care to keep my house clean. I have a few more windows and a sliding door that I will replace at a later date and HCR will be the company I go with.
Had my windows(10) and back door done by HCR. They did and awesome job. Very professional, neat, clean and fast. Suki was a very knowledgeable salesperson. I would highly recommend to any and all. And the price was equally as appealing.
Needs some fixing
The warranty department was a pleasure to work with!!! Great service and very responsive.
We purchased a home where the previous owners used Homefix to replace all the windows and after moving in one of the window panes cracked due to the cold weather. Transferring the warranty was seamless and we couldn’t be happier with the repair work.
The warranty department was a pleasure to work with!!! Great service and very responsive.We purchased a home where the previous owners used Homefix to replace all the windows and after moving in one of the window panes cracked due to the cold weather. Transferring the warranty was seamless and we couldn’t be happier with the repair work.
We recently had HCR replace our roof, cover the trim and soffits with vinyl, and put on new gutters. We are very pleased with the results, both in looks and workmanship.Each installation crew that came out was efficient and easy to work with. They were knowledgable and could answer our questions. It was dark when the roof installation crew was cleaning up (it was winter, so it got dark early) and they needed to come back the next day to finish, which they did.We will definitely use HCR for future home improvement projects.
Very professional
We had an unfortunate fire at our home back in September. Homefix was the most attentive of all the contractors and willing to help us with our insurance clams and make sure we are receiving the amount needed to make our home whole again. We have a new roof, siding, shutters, new windows and other additional work that HCR so was needed. The team was professional, punctual, thoughtful(they waited outside in their trucks until we said they could start working), great craftmanship and the follow up has been top notch. I highly recommend Homefix for your next project! Or if you have an unfortunate disaster, they will provide you with the silver lining!
Chesley was helpful and wonderful
10/10 recommend. I'm very pleased with the quality of customer service and product that I received from HCR. I can't say enough good things about this company and the rep that helped us. Tawny was very knowledgeable and patient with me. She answered all of my questions and helped me better understand the window installation/wrapping processes. She worked with us to help get a price that we could live with and I couldn't be more thankful because I love my new X5 windows! They were just installed a couple of months ago and so far have helped our heating/cooling costs tremendously! The installation was quick and easy, the crew was respectful, and now I don't have to worry about throwing my money out of drafty windows. We will definitely be using this company again for future renovation projects, and will be requesting Tawny.
Great process from start to finish. Tawny was very professional and knowledgeable about the product and answered all my questions and concerns. Installation was quick and professionally done!
Would hire again in a heartbeat, great experience start to finish! Tawny came out to help with the project; she was honest, listened, and gave helpful recommendations. Installation was smooth and everything looks beautiful!
I like it
We were in desperate need of new windows and are extremely happy with our new windows from HCR. We can finally open them and they are just beautiful. We don’t hear road noise like before and I look forward to the energy savings. Suki, our Account Executive, was thoughtful and kind throughout the process of getting our new windows installed. We were so impressed that we chose to have new gutters installed from HCR as well and have been very impressed with the results!
Awesome service with local people. Love their work.
We were in desperate need of new windows and are extremely happy with the ones were ordered from HCR. They are just beautiful. We don't hear road noise like before and I look forward to the energy savings. Suki, our Account Executive, was thoughtful and kind throughout the entire process of getting our new windows installed. We were so impressed that we chose to have new gutters installed from HCR as well and have been very impressed with those results as well. I highly recommend HCR!
We live in the Raleigh-Durham area and we were in desperate need of new windows since ours were builder grade and original to the house. We are extremely happy with the ones ordered and installed from HCR. They are just beautiful. I can finally open my windows in case of a fire! We don't hear road noise like before and I look forward to the energy savings. Suki, our Account Executive, was thoughtful and kind throughout the entire process of getting our new windows installed. We were so impressed that we chose to have new gutters installed from HCR as well and have been very impressed with those results as well. I highly recommend HCR!
Professional
Very down to earth straight forward. The sales member was knowledgeable and kind. This company is all about helping homeowners. The cost of materials is what it is in this market. I was glad to pay for the convenience of having a polite professional family based company, do the work start to finish. The customer service is clear and constant through the whole process. Everything was explained in detail. The whole project was monitored. And follow up support made the whole comforting felt like life long friends. The best transactions are helping business helping us and Supporting our local community.
Fast, efficient, pleasant. Did a great, clean job! Thank you
Excelente 👌
It was very expensive, but you get what you pay for. One of the roofers was a heavy smoker and i am still picking up his butts all over my yard as well as countless nails.
I am very happy with my new windows. The windows look great the house is more comfortable and quieter. I can open the windows when I want and let cool air in. The crew that installed them were wonderful I would use them again without hesitation. they wasted no time to get the job done with craftsmanship and the caulking lines were amazing.
I am so fortunate that I had the chance to use Homefix Custom Remodeling. To start things off, I got the pleasure of meeting Lauren R******* from the DMV area, Ashburn specifically and she was such an amazing representative of this company. She explained the process and product flawlessly and took her time showing me exactly what to expect and how I would benefit from new windows in my home. My home is 22 years old with builder grade windows that had begun to leak and were showing serious signs of wear. I'm even replacing my sliding glass door as well which I'm super excited about. If you are interested in replacing your windows, shingles, or want to do any home remodeling, I highly recommend Homefix Custom Remodeling. They are fully licensed and insured and have an amazing warranty on all their work!
I am so fortunate that I had the chance to use Homefix Custom Remodeling. To start things off, I got the pleasure of meeting Lauren R******* from the DMV area, Ashburn specifically and she was such an amazing representative of this company. She explained the process and product flawlessly and took her time showing me exactly what to expect and how I would benefit from new windows in my home. My home is 22 years old with builder grade windows that had begun to leak and were showing serious signs of wear. I'm even replacing my sliding glass door as well which I'm super excited about. If you are interested in replacing your windows, shingles, or want to do any home remodeling, I highly recommend Homefix Custom Remodeling. They are fully licensed and insured and have an amazing warranty on all their work!
I am so fortunate that I had the chance to use Homefix Custom Remodeling. To start things off, I got the pleasure of meeting Lauren Roselius from the DMV area, Ashburn specifically and she was such an amazing representative of this company. She explained the process and product flawlessly and took her time showing me exactly what to expect and how I would benefit from new windows in my home. My home is 22 years old with builder grade windows that had begun to leak and were showing serious signs of wear. I'm even replacing my sliding glass door as well which I'm super excited about. If you are interested in replacing your windows, shingles, or want to do any home remodeling, I highly recommend Homefix Custom Remodeling. They are fully licensed and insured and have an amazing warranty on all their work!
Highly recommend HCR! They were able to assist me when other companies either cancelled or delayed even giving a quote for a month. HCR is truthful, responsive and professional from top to bottom. Window was installed when promised. Exceptional company! High quality product.
Happy with the windows and the install team did a great job !
I have never seen windows of such high quality. The nstallers almost installed 21 windows in 1 day. If it had not poured down raining, they would have been able to complete the installation in one day. The installers were on time both days, and they cleaned up after themselves. They were polite and professional. It was a great experience. I highly recommend this company. The project manager came out to check the installation, and to see if we were satisfied and had any questions.
They showed up on time, we're capable, efficient and my new windows are excellent. Also a rep came out to make sure everything was to our satisfaction.Service: Window installation
Professional, knowledgeable and friendly,That's how Chesley represented HCR today.He was very confident during his presentation of the products offered and made sure that He explained everything in detail. I am truly excited about this project coming to pass and believe that it's a great investment. Thank you for having someone who takes pride in their craft as an ARMY Veteran I really appreciate it.
Workers were professional and friendly and got right to work and did a great job.Service: Window installation
I was very happy with HCR from the time I first had contact until my windows were installed. Everyone I dealt with was professional and easy to work with. I would 100% them. I will be using them when it’s time to redo my siding.
Very professional installers. I loved that a representative came onsite to check the work being done.Service: Window installation
I'm happy with the windows I received. However dealing with numerous sales people who always try to upcharge services made me feel like I was being scammed. Also the unsolicited evaluation was a rough introduction to the company. Their online reviews didn't ease my unease about dealing with this company. Overall I'm happy with the product, just wish the process was less daunting.
I received a visit from Chesley today to explore options for replacement of windows, sliding glass door and bathtub. He was very professional and knowledgeable. He took time to answer all my questions without making me feel rushed or pressured. He also showed personal interest in my specific concerns. I feel confident in moving forward with my decision to get HCR to do the job. His character reflects well on the company. Along with knowledge, this was a strong factor in my decision making process.
Excellent and knowledgeable
They did a very good job they came within the time frame that they were scheduled to come. Very friendly and professional and finished in a timely manner.
Homefix installed my walk-in jacuzzi. The two man crew made a difficult task work like a charm They were effecient, neat and very courteous!
The company installed a custom sized sliding glass door and did a wonderful job! We will definitely think of them first for the next job!
Every detail was professionally handled and thoroughly quality controlled. We had some schedule difficulties but even these were expeditiously handled with grace. We are happy with the windows above all. Quality all the way!
Windows were installed. Very professional, on time and they did a good job. Cleaned up after themselves and it was a good company that I've used before and used them again for this job.
My wife and I are very pleased with the seven windows installed by HCR's technician. We plan on having the remainder of our windows replaced in the near future, and HCR will be our only choice!
This company was great when they installed my windows. The crew was very kind and professional. The windows look great. I would use them again. However, my first 2 contacts/reps were horrible. My rep was bad and had no communication. Did not call when the rep said he would and would not call or text back. However, once I called the main line and did not deal with the 2 reps, things got much better.
Homefix did a wonderful job with our window installation. The team was very professional quick and responsive. We had most of our windows replaced. It only took a couple of months from the time we signed the contract until the time our windows came in. The crew that came in were very quick, efficient, and very professional. They were able to replace all of the windows the same day. We did have one issue with one of the sach that did not have the grid in it, however, Homefix quickly ordered a new sach to replace it. The quality and look of the windows are excellent. I definitely recommend for window fix.
This review is for their customer service rep Sidney. Due to COVID delays in production, we were not able to install the windows prior to our home selling. We had to ask HCR to transfer the warranty and installation scheduling into the buyers' name and while this was outside of their normal processes, Sidney their customer service rep, helped me with this and expedited the process. I really appreciate HCR working with us in a unique situation and resolving the matter with care.
I realized recently that we had a significant leak on our roof. I reached out to Installation Services by HCR (Homefix Custom Remodeling) for help. I was amazed by how quick the response was; they immediately made the minor repairs to stop the flow of water and problem-solved with me about what choices we had to take care of some of the larger issues we had with the roof. Given the condition, we decided to go with a full roof replacement. I am so glad we did. The products they offered seemed superior to other options out there, but what really blew me away was the customer service. The crew arrived early this morning and were finished the entire job before lunch. The care they took in clean up was really impressive too. Their respect for our property (as well as our neighbors') was like nothing I had ever experienced. Everything looks fantastic, and we are so pleased! If you are ever in need of getting some work like this done, I highly recommend Installation Services by HCR (Homefix Custom Remodeling).
Great, friendly, and knowledgeable company representatives coupled with top quality products! Site supervision during installation followed by a Project Manager post installtion inspection.
Great, friendly, and knowledgeable company representatives coupled with top quality products! Site supervision during installation followed by a Project Manager post installtion inspection.
Siding and gutters installed. Whole house. There were a few snags here and there but overall would highly recommend. Ben the project manager was always quick to respond and always made things right.
I recently had my roof replaced with HCR and the process was smooth and quick. John came out to my house for the estimate and presentation and we finalized the agreement that night. They had me on the schedule quickly and the roof was replaced in 1 day! Their team continued to check in and ensure everything was going well with the roof and make any corrections or fixes if/when needed.
John Boccia was great throughout the entire process. He came out to our house and explained the process, the products they utilize and the features and benefits. He remained in contact with me before installation and right after to ensure my satisfaction. He had their teams return to my house to check up and ensure nails were removed from the yard and driveway and is even coming back to talk about window replacement for the future!
Communicated well with me about the project. Job was done with ease. Would recommend and use again
Lauren showed up early very eager and very knowledgeable about all of her products. She was not pushy and very helpful.
Need to follow-up in more timely manner
We never connected for an estimate. Customers contacted several times and curious about COVID19 status.
We had 29 windows installed. All 29 done in 1 day with almsot all outside trim work completed as well. They knocked the rest of the work out early next day.Teams showed up 15-20 mins early so they could get started on time! Professional, courteous, clean, and fast! It was like watching a well tuned machine! Also had Ben, Project Manager, pop in to check that work was done to exceed expectations. If you need work on your house, this is truly the company to choose!!! Thanks again HCR!
The Homefix Custom Remodeling crew was outstanding to work with. I never make major purchases the day of the pitch, but the deal I was given was literally too good to refuse.Before hearing the sales pitch, we had already seen at least 5 different companies build a sample roof in my living room. This was easily the best design I had seen!We choose a Biscayne Blue tile. We also required a required a ridge vent because our house was older. Initially the visual wasn’t what we expected, but the more we look at it the prettier it gets.We couldn’t be more happy with Homefix Custom Remodeling.
The Homefix Custom Remodeling crew was outstanding to work with. I never make major purchases the day of the pitch, but the deal I was given was literally too good to refuse. Before hearing the sales pitch, we had already seen at least 5 different companies build a sample roof in my living room. This was easily the best design I had seen! We choose a Biscayne Blue tile. We also required a required a ridge vent because our house was older. Initially the visual wasn't what we expected, but the more we look at it the prettier it gets. We couldn't be more happy with Homefix Custom Remodeling.
Replaced my old back sliding glass door. They got it done fast and were very professional all the way through. Thank y’all
Everyone involved were friendly and honest. The crew was on time, did a great job - finished our roof in one day and left the yard clean. Our roof was in great need of some repair as well as needing shingles replaced. We would recommend Homefix to anyone.
The new roof is perfect! We are very happy with the results.
Windows. Excellent quality the installer Bob was fantastic!!
The representative for HCR( Jeff Sproehnle), was completely prepared to discuss the work to be done and gave clear concise explanation as to how the work will be performed and approximate time it will take to complete the job. The information he gave put us at ease and confident that the work would be done right.
Workers did a great job
I love my new windows..A little pricey however; I may tilt them down to wash them..The workers were on time, cleaned up their mess & were very professional.
They also replaced my siding and damaged trim.
Impressed with HCR's entire operation, from sales (Kristina) through installation/cleanup (Ben). The roofing and gutter installation crews were professional and efficient and the quality of work outstanding! Highly recommend this company for any roofing job!
A terrific experience - from start to finish. Everyone I dealt with (scheduling, installation crews and project managers) were all professional, timely and very tidy. I couldn't be happier!
We had our front door replaced. It looks good on the outside, but the inside does not look finished. You can see some kind of metal fasteners and an unfinished strip of wood all around the door.
Overall got the garage door replaced, but could've turned out whole lot differently if focused on need and necessity vs just replace it all.
They did a great job and Jimmie Bennett in the Maryland office was also very helpful and courteous . We may call them back again in the future to do another job!
HOMFIX says what they are going to do and does what they say! You can count on HOMFIX to meet and exceed your expectations. Their followup and commitment to customer satisfaction is TOP NOTCH. From our contact, Jimmy Bennet, down through the entire organization, this company is reliable and professional.
good job
We hired HCR to install a new roof, new windows, and new insulation in our attic. Our entire experience from the presentation, installation, and completion were all done with great professionalism and much satisfaction. Understanding our high expectations, we felt that the entire team at HCR delivered on their promise to provide excellent work and customer service. We would again, and are considering having HCR do other projects for our home in the future and I would certainly recommend to anyone to work with them for any projects your home may require.
Did a nice job replacing the roof on a brick shed.
We used HomeFix Custom Remodeling to replace our windows and skylights and a sliding glass door In our home. Our house had been built back in 1989, and the windows were DRAFTY, and made our electric bill extremely high in the extreme cold or hot. Our experience began a bit rocky with the salesperson as he was new and had to keep confirming information, but the customer service people were very helpful in clearing things up. The installation was a breeze, they got all the windows in our house removed and installed in one day and they were beautiful. Then, the next day they installed the skylights. When we weren’t happy with the original skylight install, they sent a new team to replace them again and ensure we were completely happy. This company was very concerned with our approval of the work and didn’t bill us until we were completely happy. They also offer a lifetime warranty which makes the experience even better. I haven’t yet received an electricity bill, so I’m not sure of the savings, but I have noticed an obvious difference in the temperature in the home. I no longer hear every little thing outside and no longer have cold spots in my house due to the windows. If I could go back and make the choice again, I’d definitely choose this company, and I’d have chosen it sooner if I knew how much better it would be.
We used HomeFix Custom Remodeling to replace our windows and skylights and a sliding glass door In our home. Our house had been built back in 1989, and the windows were DRAFTY, and made our electric bill extremely high in the extreme cold or hot. Our experience began a bit rocky with the salesperson as he was new and had to keep confirming information, but the customer service people were very helpful in clearing things up. The installation was a breeze, they got all the windows in our house removed and installed in one day and they were beautiful. Then, the next day they installed the skylights. When we weren't happy with the original skylight install, they sent a new team to replace them again and ensure we were completely happy. This company was very concerned with our approval of the work and didn't bill us until we were completely happy. They also offer a lifetime warranty which makes the experience even better. I haven't yet received an electricity bill, so I'm not sure of the savings, but I have noticed an obvious difference in the temperature in the home. I no longer hear every little thing outside and no longer have cold spots in my house due to the windows. If I could go back and make the choice again, I'd definitely choose this company, and I'd have chosen it sooner if I knew how much better it would be.
We used HomeFix Custom Remodeling to replace our windows and skylights and a sliding glass door In our home. Our house had been built back in 1989, and the windows were DRAFTY, and made our electric bill extremely high in the extreme cold or hot. Our experience began a bit rocky with the salesperson as he was new and had to keep confirming information, but the customer service people were very helpful in clearing things up. The installation was a breeze, they got all the windows in our house removed and installed in one day and they were beautiful. Then, the next day they installed the skylights. When we weren't happy with the original skylight install, they sent a new team to replace them again and ensure we were completely happy. This company was very concerned with our approval of the work and didn't bill us until we were completely happy. They also offer a lifetime warranty which makes the experience even better. I haven't yet received an electricity bill, so I'm not sure of the savings, but I have noticed an obvious difference in the temperature in the home. I no longer hear every little thing outside and no longer have cold spots in my house due to the windows. If I could go back and make the choice again, I'd definitely choose this company, and I'd have chosen it sooner if I knew how much better it would be.
Had a garden window installed.
I had a great experience from HCR, there prices are very fair, and I will continue to recommend them to anyone looking for home improvements!
Quick response to questions and phone calls, reliable, quality work and product
Awesome service. Superior workmanship
Really enjoy my salesman Jim Hester as I wanted a quote not a 2 hour presentation. He was quick and got down to figures. Also got his presentation in quick and showed me how good the quality of windows were. Installation team was quick, windows look great. During installation max Wagonblast talked me into redoing my front door. It’s a good product at a good price.
HCR has done a ton of work at my 100yr old home (siding, all windows and doors). Their sales and estimate teams are great to with, their install teams are profession, thorough and never encountered an issue they could solve (with no price increase) and their products continue to look great and perform exceptionally. I regularly return to HCR for continuing my home improvement products.
Awesome work. Pleasant staff. Quality workmanship. Very thorough Very fast
Awesome work
I had 12 questions you should ask a roofer before getting work done. The sales agent responded professionally and honestly. The work was done in one day. They left the yard and the flower garden cleaner than it was when they came. I definitely recommend them to anyone. I had to check the work the next day because they finished after dark.I am a very satisfied customer.
Excellent, thorough, timely, receptive during entire process of my window installation of all my windows.
Homefix Custom Remodeling Review
I would like to express my appreciation for a job well done by the HCR roof installation team. The roof installation team arrived on time, provided excellent service, completed the job in one day, and were very professional. Appreciation is also extended to Jim and Max for their professional help and excellent customer service. Because of their efforts, this huge job was completed smoothly and without any problems. My roof looks beautiful. Thank you so much. Jeraline A in Dumfries, VA 09/04/20
Job was done to my satisfaction with promptness and efficiency.
The installers were prompt and efficient.
This was my second time using Homefix and once again they did not disappoint. The installation was smooth and efficient. The installers came with masks on in recognition of safety for Covid 19.
HCR has done a ton of work at my 100yr old home (siding, all windows and doors). Their sales and estimate teams are great to with, their install teams are profession, thorough and never encountered an issue they could solve (with no price increase) and their products continue to look great and perform exceptionally. I regularly return to HCR for continuing my home improvement products.
A job well done. Christian and Ed worked hard and were very professional.
We are very content with the quality of the product, the efficiency of the install work team and the time frame to complete our order.
Price that we paid still seems slightly high to me and I don't know how competitive it is, but me and my husband are really content with our new windows.
I recommend the HCR company and most probably we will use their service again in the near future!
Our 20 years old home needed upgraded windows to block the heat. HCR of Richmond has installed a wonderful set of 18 premium vinyl windows with custom aluminum surrounds in just 2 days. Ben and his crew were friendly and respected our air space by wearing masks every time they came inside. Also very patient answering all of our questions. Now our house is much cooler and quieter. And our electric bill keeps going down.
Our original 20 year old windows were leaking heat in and out so we were receptive to an excellent sales presentation by Chris G******. This resulted in a good quote for 18 HFCR Xtreme Windows which have been recently installed. We are very pleased with the results. The house is noticeably cooler since the Low-E windows don't pass heat in. We also hear a lot less noise from trains and traffic. The installation crew was first rate: Very friendly, efficient, and responsive to questions. HomeFix Custom Remodeling is a good choice for doing all the things needed to make older houses energy efficient and less carbon dependent.
They are very good.
Excellent
Very hard workers. Very responsible Neat and tidy around the work space
Getting maintenance done was tough being ling distance
HCR did a great job with our windows. They were reasonably priced and the installation crew was efficient and professional. Would recommend HCR and the X3 windows!
I had them work on my roof and it’s never looked better. If you need any work done these are the people to call. Very professional, clean, and quick.
Wonderful place to do business with, very professional and did the work in 1 day! our roof was old and they worked with fixing old boards and giving us high quality and long lasting shingles. Ben Schwartz was our project manager and handled every concern and checking in a couple times to make sure we were happy and loved the work being done to our house. Would recommend to everyone.
Homefix did such a wonderful job on my roof that I had to come to Yelp to brag about it. I live in Baltimore city and my townhome needed architectural shingles in the front as well as a flat vinyl roof in the back. Homefix came when they said they would and did a wonderful job. There were some issues with the flat roofing system from many previous patch jobs done by the prior owner, and Homefix was able to repair these defects, create a brand new pitched decking system, and then lay the vinyl tpo membrane. They fixed my old leaking problem, and the new roof looks fantastic. I would recommend them to anybody who wants to have a beautiful reliable job done, all while not being price gouged. Thank you Homefix!
Spectacular customer service and attention to detail from all team members. Sarah communicated with me on my preferred platform daily with all updates. All paperwork was handled digitally and super convenient. The roof crew got in on time and my roof was replaced within less than 4 full days. Clean up was great. The company gave me a great price on a premium product and had easy payment options to choose from. From the head guy on down, my experience was top notch.
Our roof was in really rough shape as were our gutters. HCR was in our neighborhood and offered to give us a free quote for our roofing project. Matt came out and gave us a quote that was entirely reasonable, was very patient with us and our questions, and very knowledgeable about roofing in general. We were 100% satisfied with the quote and decided to move forward and also did not feel taken advantage of in any way, shape, or form from start to finish. Initially we were given a 6 week turnaround but the roof was completed within 2 weeks of our quote. Maybe the initial 6 weeks is simply a standard practice to make sure they have enough lead time, but we were thrilled it was done so quickly. Our roof ended up having 3 layers of shingles and the entire decking (plywood) needed to be replaced; which I am so glad we had the wok done when we did. Some major storms literally came at the end of the day they completed the roof and soon thereafter. We ended up selected the higher end architectural shingle that can withstand winds up to 130 mph. Since we had a tornado come through town earlier in the year (albeit rare), this was a pretty good selling point. Quality materials, certified roofers, and knowing the training is approved by the shingle manufacturer were our primary concerns. There was only 1 minor issue that was resolved entirely to my satisfaction. Because the decking (again plywood) was replaced the vent from our microwave, which is vented through the roof, was not properly reinstalled after the decking was replaced. HCR promptly sent out a technician to resolve the issue and make sure the warranty would still be in force for the entirety of the roof. I probably could have fixed it myself, but I wanted to make sure the warranty would cover any issue that may arise from this area, and HCR was more than willing to accommodate. During the roof replacement we also had our gutters quoted to be replaced, which was again a reasonable price and the warranty with both the roof and gutters is phenomenal. The gutters are seamless and now don't spill over the sides like our previous gutters did. It is such a relief to know that "everything above our heads is covered" in both quality and with the warranty for the next 50 years. We can sleep well knowing that we are protected and covered both literally and figuratively in our home.
Our roof was in really rough shape as were our gutters. HCR was in our neighborhood and offered to give us a free quote for our roofing project. Matt came out and gave us a quote that was entirely reasonable, was very patient with us and our questions, and very knowledgeable about roofing in general. We were 100% satisfied with the quote and decided to move forward and also did not feel taken advantage of in any way, shape, or form from start to finish. Initially we were given a 6 week turnaround but the roof was completed within 2 weeks of our quote. Maybe the initial 6 weeks is simply a standard practice to make sure they have enough lead time, but we were thrilled it was done so quickly. Our roof ended up having 3 layers of shingles and the entire decking (plywood) needed to be replaced; which I am so glad we had the wok done when we did. Some major storms literally came at the end of the day they completed the roof and soon thereafter. We ended up selected the higher end architectural shingle that can withstand winds up to 130 mph. Since we had a tornado come through town earlier in the year (albeit rare), this was a pretty good selling point. Quality materials, certified roofers, and knowing the training is approved by the shingle manufacturer were our primary concerns. There was only 1 minor issue that was resolved entirely to my satisfaction. Because the decking (again plywood) was replaced the vent from our microwave, which is vented through the roof, was not properly reinstalled after the decking was replaced. HCR promptly sent out a technician to resolve the issue and make sure the warranty would still be in force for the entirety of the roof. I probably could have fixed it myself, but I wanted to make sure the warranty would cover any issue that may arise from this area, and HCR was more than willing to accommodate. During the roof replacement we also had our gutters quoted to be replaced, which was again a reasonable price and the warranty with both the roof and gutters is phenomenal. The gutters are seamless and now don't spill over the sides like our previous gutters did. It is such a relief to know that "everything above our heads is covered" in both quality and with the warranty for the next 50 years. We can sleep well knowing that we are protected and covered both literally and figuratively in our home.
Our roof was in really rough shape as were our gutters. HCR was in our neighborhood and offered to give us a free quote for our roofing project. Matt came out and gave us a quote that was entirely reasonable, was very patient with us and our questions, and very knowledgeable about roofing in general. We were 100% satisfied with the quote and decided to move forward and also did not feel taken advantage of in any way, shape, or form from start to finish. Initially we were given a 6 week turnaround but the roof was completed within 2 weeks of our quote. Maybe the initial 6 weeks is simply a standard practice to make sure they have enough lead time, but we were thrilled it was done so quickly. Our roof ended up having 3 layers of shingles and the entire decking (plywood) needed to be replaced; which I am so glad we had the wok done when we did. Some major storms literally came at the end of the day they completed the roof and soon thereafter. We ended up selected the higher end architectural shingle that can withstand winds up to 130 mph. Since we had a tornado come through town earlier in the year (albeit rare), this was a pretty good selling point. Quality materials, certified roofers, and knowing the training is approved by the shingle manufacturer were our primary concerns. There was only 1 minor issue that was resolved entirely to my satisfaction. Because the decking (again plywood) was replaced the vent from our microwave, which is vented through the roof, was not properly reinstalled after the decking was replaced. HCR promptly sent out a technician to resolve the issue and make sure the warranty would still be in force for the entirety of the roof. I probably could have fixed it myself, but I wanted to make sure the warranty would cover any issue that may arise from this area, and HCR was more than willing to accommodate. During the roof replacement we also had our gutters quoted to be replaced, which was again a reasonable price and the warranty with both the roof and gutters is phenomenal. The gutters are seamless and now don't spill over the sides like our previous gutters did. It is such a relief to know that "everything above our heads is covered" in both quality and with the warranty for the next 50 years. We can sleep well knowing that we are protected and covered both literally and figuratively in our home.
It was a pleasure working with Kai, he did an excellent job explaining the window hardware and installation process for my window replacements. He answered all my questions professionally and explained things, so it was easy to understand. He made an offer I couldn't refuse. I agreed to signing the contract the same day. Karen H.
Overall- Good Quality - Excellent Installation & Professional I m writing my review 30 days after the installation of my windows. Excellent with the installation. Antonio and his crew were very professional and thoughtful. Antonio stated that he had 18 years of experience and it was evident. He doubled checked everything before starting- my windows, the new windows and measurements - 17 windows replaced. They worked quietly with minimal interruptions. They cleaned up very well-no mess left behind. I had gotten 2 estimates before choosing HomeFix. The price range was about the same. I was able to negotiate the price I wanted with much effort. Their product had a silver glaze in the windows that I liked. Mark and Max are salesmen. They used every technique to land the job. I insisted that I nor my neighbors should be hassle by their sale pitch bc they are seniors primarily. As of date, none has shared being hassled by HomeFix. My only concern is that my price went up slightly after installation, the windows were as quiet as I desired and the sealant took a long time to dry and i was left to put my shades back up bc of the drying time. Also, I have bars on the basement window in which Mark told me that they would remove and replace upon completion. Antonio did not have to remove the bars yet was able to install the windows. I hope that will not be an issue for me in the long term. Overall, I m enjoying the windows. They look great. I really like the silver glaze as it add a bit of a tent to the windows. Thank you.
My only concern is that my price went up slightly after installation, the windows were as quiet as I desired and the sealant took a long time to dry and I was left to put my shades back up bc of the drying time. Also, I have bars on the basement window in which Mark told me that they would remove and replace upon completion. Antonio did not have to remove the bars yet was able to install the windows. I hope that will not be an issue for me in the long term. Overall, I'm enjoying the windows. They look great. I really like the silver glaze as it add a bit of a tent to the windows. Thank you.
I met with Chris Dobbin out of the Vienna, Va office for a home estimate on my roof. His customer service, knowledge of the company and products was super. Great presentation Chris!!! Although his customer service gets 5 stars the roof has not been installed yet so I have to rate 3 stars for now. Once the roof is install I’ll provide an updated overall rating...
These guys are the best. The roofing materials were second to none, the workmanship was stellar, and the job was done fast and ahead of schedule (and ahead of the rain!!). Also, the price was right. I would definitely recommend HCR to anyone. Oh, and their cleanup was second to none. I found only three nails and they were pretty well buried! And I almost forgot - they were able to color match to my old roof almost perfectly.
These guys are phenomenal. The roofing materials were top-notch, the workmanship was stellar, and the job was done fast and ahead of schedule (and ahead of the rain!!). Also, the price was right. I would definitely recommend HCR to anyone. Oh, and their cleanup was second to none. I found only three nails and they were pretty well buried!
These guys are the best. The roofing materials were second to none, the workmanship was stellar, and the job was done fast and ahead of schedule (and ahead of the rain!!). Also, the price was right. I would definitely recommend HCR to anyone. Oh, and their cleanup was second to none. I found only three nails and they were pretty well buried! And I almost forgot - they were able to color match to my old roof almost perfectly.
Quick and clean installation. Employees had answers for all of my questions. Great quality windows for an affordable price. We are very satisfied!
Great service, great quality, A little pricy but worth it.Workers came on time and with enough people that the gutter replacement went by cleanly in just a few hours. Gutters look great now.I waited for heavy rains before getting this review out to get a good test of them in. They work pretty well, I did not even see the rain pouring over the top of the guards like I had read bout them doing, so they appear to be a top quality product.Would recommend to anyone as a professional service to get any remodeling done
An HCR representative , Jordan , just spoke with me at my home about your services . He was very polite, informative and gracious when I explained we are not financially able to use your services . I am sure he his judged on his sales ; and even tho we are not in the market, Jordan's visit made me decide if we look for repairs we will start by calling HRC.
As a real estate agent -- there's so many questions your buyer has. My client was feeling really confident about putting an offer on a home & tried to see if we can get a contractor to come along and preview home with him to provide a quote. I explained my situation & Ali Hamdard adjusted his schedule due to the time sensitivity and fulfilled the appointment. Ali, you made me look like a rock star with my clients & conveyed a lot of confidence to my buyers. It's a weird place to be in the unknown but you did an EXCELLENT job of untangling those knots as you see situations like that all the time & diagnosed before you prescribed!
Honest & Ethical Company if you ask me. Thanks again, Home Fix Experts
As a real estate agent -- there's so many questions your buyer has. My client was feeling really confident about putting an offer on a home & tried to see if we can get a contractor to come along and preview home with him to provide a quote. I explained my situation & Ali Hamdard adjusted his schedule due to the time sensitivity and fulfilled the appointment. Ali, you made me look like a rock star with my clients & conveyed a lot of confidence to my buyers. It's a weird place to be in the unknown but you did an EXCELLENT job of untangling those knots as you see situations like that all the time & diagnosed before you prescribed!Honest & Ethical Company if you ask me. Thanks again, Home Fix Experts
HCR installer did a great job on the walk in tub; he and his crew were professional and polite. They were careful and cleaned up well after the job. We love the walk in tub! I'd highly recommend Homefix Custom Remodeling.
Edited: See Below for the whole thing.TL/DR: Overall, I am happy with the work itself. The installation teams were professional, quick, accommodating and did a reasonably good job of cleaning after themselves before they left. And though there were several missteps between the local sales person and local management, in the end, they did make good on all of the work originally requested, attempting to make sure that I was a satisfied customer.Full Story: The work done was done well. The installers were quick and professional. My issue is that somewhere between sales and management there is a lack of basic professionalism and general customer service.I have tons of work that needs to be done on my house, to give this company a try, I hired them to replace my gutter system. I also pointed out to the person who came to provide me my initial estimate that due to the failure of my existing gutters, there was some wood under the soffit at several places around the exterior that needed to be replaced, and that I needed this taken care of as a part of the work. I specifically stated that I would find someone else to do the whole job if they couldn't do this portion of work. She took pictures and took notes. She gave me an estimate for the total work, but failed to describe the soffit work in their electronic form contract. So, I signed a contract that did not include the work that I had indicated was my priority. This part is definitely on me.The installers came and did the gutters. When I asked about the soffit work they indicated that they would have to get in touch with management. Management called me and indicated that the soffit work wasn't in the contract but that she would send out a project manager to take a look. I pointed it out to the project manager and he repeated the same line so I made sure it was blatantly clear that I had required this as a necessary portion of the desired work and that I had indicated that this was what I had requested up front. At no time did they say, "We can do that, but it will come at additional cost." To which I would have agreed to the cost, I wasn't trying to get work for free, I just wanted the work done. Instead the project manager told me he was going to call his manager, went to his truck, called her, and then left with no additional communication.If I wasn't already done with their services and not interested in hiring them again for the basic customer service failure of not addressing my clearly stated request for the work that needed to be done, the unprofessional step of just leaving without additional conversation, knowing I was waiting for him, guaranteed that I will not use their services again.After writing my original 2 Star review, an installation manager reached out to me to get a clearer picture of my situation, with a clear desire to address my concern, and improve the review. He clarified that their focus is whole projects not patching and repair. The have a policy against doing this work, I assume because it is largely less profitable, and cleaner. And I honestly do not take issue with this policy. But that meant either the sales person didn't know the limits of what she could sell their services or that she ignored my request in hopes of getting the gutter sale, knowing that the soffit work would not get done.The installation manager indicated that they would come out and replace the wood, per my original request. I then reached out to local management, now understanding their policies and expressed my concern regarding the training they give their sales people and the pressure they place on sales, to which they assured me that they will discuss it with the sales person in question, and make sure that the entire sales team is assessed to make sure this doesn't happen again.
I would like to update my review.After numerous conversations and texts with Jonathan Morris, it became clear to me that HCR would back up their guarantee and do whatever was necessary to satisfy the customer.My first go-around with my exterior door (review below) was a disaster. However, after several weeks, HCR made it right by not only replacing the first custom door with a second new door, but they sent out an exceptional crew led by Casey (the technician) who was absolutely exceptional! High quality work, and super friendly.HCR admitted to the poor workmanship on the first installation and made things right.I would definitely use HCR again for home needs as I do believe in giving second chances. They made things right and the leadership, direction and customer service from Jonathan was exceptional!!(Previous Review Below)The reviews on Home Advisor and on their website were 5-Star reviews. Unfortunately, our experience with their customer service was very much not good.Three examples:1 - They completely missed the first appointment. Scheduled to show up, having heard nothing I called their office after 9:00 a.m. to inquire and was told, "Oh, I am sorry. I had a lot of calls to make this morning and I haven't gotten to you to let you know that we are rescheduling due to weather." I missed two hours of payroll from my employer.2 - When the contractors showed up, at 10:30 a.m. they had to leave to go to Home Depot to pick up Acetate. First, why would you not have everything you need to complete the job? And, they said they'd be back within an hour. Two and a half hours later and two phone calls to the president of the company, and they finally returned. At 1:05 p.m.!!!3 - Once completed, there is about a 2 inch gap in the lower left side of the door jam where you can see light and the outside. For $3,300 custom door - you'd think the quality of the door would be "top-notch". Not the case.Overall, completely dissatisfied with this company. I will never use them again for any type of product or service, and would not recommend them.
They did a great job with our roof, had it finished in one day, The communication with us could have been better. But overall they are super and definitely would recommend them.
I was very impressed with the quality of the product and the crew who installed my new roof. The crew showed up right on time and knocked out the entire project in a day; the work was efficient and effective. I had requested they remove my satellite dish, as I no longer have cable TV; they went as far as helping me re-route my coax cabling to clean up the look of the exterior. I had not requested that they do this, so I was very impressed that they wanted to go that extra mile to leave the house in better shape than they found it. The quality of the product they offer speaks for itself, and it looks fantastic to boot.My point of contact for the project, Jimmy, was also very professional and easy to work with throughout the process. He was very clear in communication, from getting me all the information on the product up front to scheduling the project and executing it on time. I had absolutely no trouble reaching him at any point via call, email, or text with any questions. After the project was completed, he came on site to inspect everything firsthand and answer any final questions, which was very reassuring. Overall, I had a great experience working with this company from start to finish and feel the product and work they offer are top notch.
Hard working crew; great job, my siding looks great.
I was pleasantly surprised. I had already made up my mind that I was just going to get quotes for new windows and siding and perhaps be able to afford it at a later date. When Chesley arrived at my home, he was personable, professional, and proficient. He explained the product in detail, answered any questions and went beyond my expectations. He explained the company offered several options for affordable payments. I signed on the dotted line!! I am so excited about my new windows and siding.
A bit on the expensive side but the 50 year warranty makes up for it. Would use again and do recommend.
Richard does excellent work and is a nice person. I would recommend him to family and friends.
Excellent job, professional experience and great product
I was very impressed with the professionalism and work ethic of the crew who installed my roof. I am extremely confident this will protect my house for the 50 years that they have guaranteed it. I have enjoyed the process of learning about the company as well as dealing with everyone I have met during this entire process of Educating me about how the GAF Lifetime System roof system works and including the crew that installed. I hope to continue Doing business with this company in the future.
Installs and service rep was very personable especially in the time of this COVID-19 PANDEMIC. I will definitely be using them again to complete other windows and doors of my home.
Windows that cost several thousand more than Homefix, appeared to be at least identical to those priced by Homefix ... and with a weaker warranty. Why would I choose another firm? Everyone at Homefix was courteous and responsive to discussions.
Excellent experience working with them on replacing a sliding door. They were professional, communicated clearly and timely and installed quickly and cleanly.
Very good quality work done. Communication was clear and timely. Looking forward to next project.
Very professional
I just want to say, this guy knocked on my door. His name is Doug. I am very impressed by his charisma and professionalism. I have a huge dog that usually scares people, but Harley, my dog, loved him! I didn’t know I needed to get my windows replaced, and how much money I have been burning with them like this. It was also rotting a bit in the wood. All that to say, I’m actually very excited to get these windows fixed! Doug, I don’t know if it’s you coming to do my estimate, but I’m really looking forward to it, and finding out what the best quote will be. Thank you!
I just want to say, this guy knocked on my door. His name is Doug. I am very impressed by his charisma and professionalism. I have a huge dog that usually scares people, but Harley, my dog, loved him! I didn’t know I needed to get my windows replaced, and how much money I have been burning with them like this. It was also rotting a bit in the wood. All that to say, I’m actually very excited to get these windows fixed! Doug, I don’t know if it’s you coming to do my estimate, but I’m really looking forward to it, and finding out what the best quote will be. Thank you!
The Homefix team was great through the whole process. Danielle was helpful and responsive. From the time our project was confirmed to completed installation was maybe 3 weeks. The materials were delivered and the installation crew was out here the next day. The main roof was done in a day and the jobsite was kept clean, the foreman was very helpful during the walk-through. Initially we did not have the right shingles for the low sloping roof on our porch, Homefix made sure the right materials were delivered the next day and the installation crew finished the project. Overall very happy with the project from start to finish. We have had several heavy rains and wind storms since and the roof is in great condition.
Seems like good windows, had a heavy rain with wind recently and no water inside my home. So that is a plus.
My new windows transformed my home in ways I didn’t even expect. The work was done beautifully. The team was punctual, worked quickly, and left my home in excellent condition. They checked in frequently and kept me up to date on each of the steps leading up to my project!
Had a really great experience working with this company to have gutters installed on our home.
So much History that is explained in n details
I paid a lot more than I thought I would pay for a roof, but the crew proved their worth. The crew has been professional, courteous, respectful, and the roof looks amazing. Kristina was our representative and everything we discussed has been accurate. I have a neighbor across the street who I know paid a lot less, but he is five days into his install and isn't sure when it will be finished and no idea on the warranty. My roof is far larger and everything has been completed in a day by this excellent crew.Ben the project manager was here in the morning to check in and the evening as things were wrapping up. The communication from start to finish was exactly what I was looking for.Overall a great experience and would highly recommend HCR for any improvement needs.
HCR replaced 18 windows in my home which are high quality. I noticed immediately that my home is quieter and new windows much better insulated. Caulking is impeccable. All employees are professional and respectful of the consumer.Early on there was misunderstanding about payment options, which was satisfactorily resolved by upper management. I would give 4 1/2 stars if fractionalizing the stars was possible!
Wonderful customer service. I was impressed with our initial visit. We look forward to working with this contracter.
Completely satisfied with the roofing and gutter install!!! The job was professionally done and looks awesome!!! Very proffesional staff that works with your needs and are very knowledgeable in the work they do!! On time and they keep you informed of the progress every step of the way to include what you can do to prep the area before they arrive!!! We will definitely be calling on them for our window replacements!!!
I had my windows replaced with another company, but wanted a new front door WITH a storm/screen door. Homefix had just what I was looking for, and I picked out a beautiful door for my house. The guys showed up right on time, and immediately set to work. My new doors were installed in about 3 hours and now I'm just sitting back taking in the compliments. The best part is, they just happened to have a trim in the truck that matched my siding! It was going to be white (like the door), but the matching trim really makes the door look spectacular. My front hall is a lot lighter now, thanks to those glorious windows. All in all, I'm very pleased with the style of my door, and the work they did was very professional. I can highly recommend them.
I had my windows replaced with another company, but wanted a new front door WITH a storm/screen door. Homefix had just what I was looking for, and I picked out a beautiful door for my house.
The guys showed up right on time, and immediately set to work. My new doors were installed in about 3 hours and now I'm just sitting back taking in the compliments. The best part is, they just happened to have a trim in the truck that matched my siding! It was going to be white (like the door), but the matching trim really makes the door look spectacular. My front hall is a lot lighter now, thanks to those glorious windows.
All in all, I'm very pleased with the style of my door, and the work they did was very professional. I can highly recommend them.
We replaced double-hung with casement replacement windows, big window hinged on one side with crank to open. Ours came with double lock top and bottom, and magnetic seals like the refrigerator. We have had them for 3 mo's. Drafts in the house have reduced dramatically when shut. Occasionally on warm winter days the higher opening window allows for greater air circulation to refresh air in house. We get direct evening sunlight through windows, so far it has just been pleasant bright light, no cooking effect when it hits the skin and our shutters have been cool to touch. The installation team was phenomenal. They worked easily with other contractors onsite prioritizing when to do windows in common areas. They were totally professional about impact on my house, using floor coverings, cleaning after themselves and making sure I was up to code from other renovations affecting sliding door replacements. They made sure the product was what we had asked for. The finished product was absolutely astounding to look at. We are very happy with the products we purchased and professional installation treatment we received.
Extremely pleased with product, support, responsive and pricing! They pay attention to the details and are very professional and I would recommend them to anyone looking for remodeling!
Everyone that I dealt with was very professional and friendly. They were very helpful in helping me get financing for the roof.
HCR replaced my gutters and downspouts. They did it on time, within the quoted price, and the work was top quality. They even trimmed the trees away from the house that needed to be trimmed for the install. Everyone from HCR that I worked with was professional and polite. Definitely a recommended business.
OUTSTANDING!Max was an EXCELLENT sales representative and the installation crew were very professional. I am very help that I purchase windows with Homefix Custom Remodeling. I LOVE MY NEW WINDOWS!
My wife and I recently replaced every window in our house through HCR after shopping around for some quotes at different material quality levels. We were quite pleased when Yohana was able to demonstrate at our house the quality level of the windows they were offering, so we decided to participate in the client asset program after reviewing HCR's estimate against others that we had received. The service was responsive and of high quality and we are quite pleased with the physical product we now have. During the installation, we did have some concerns. Every project has their challenges, but HCR went to bat for us and addressed all the worries we had. Ultimately we were satisfied with the entire experience and now consider Homefix Custom Remodeling to be our go-to company for house projects. We are both impressed at the accountability of the company and the friendliness of its staff.
Chesley came to my home and was so personal but also very informative. When he left I felt so aware of the process of this home improvement. During The entire visit I was comfortable and it was very relaxing and i felt like he was honest and trustworthy because he gave me options and did not try to lock me into one situation. Loved this rep!!!
Everything went well very outstanding job thank you GOD BLESS.
On time, nice job,very clean employees
Homefix did a great job with my window installation from start to finish. keeping me informed throughout the process and on the day of the install, their crew did a fantastic job and my new windows are awesome.
The roof looks beautiful and I would recommend HCR to others. The only concern we have (and have voiced to HCR) is the lack of communication during the install of our roof as well as the after math of the process. Though the roof looks fantastic we don't know if it was installed correctly as there did not seem to be a supervisor on site or any updates on the progress. The process in our situation included an estimate, an agreement, the work, and that's it. It has been a couple of weeks since the roof has been completed and we still haven't had someone at our home review the project for proper install/completion...or at least non which have made themselves known to us. The gentleman who provided our estimate has reached out and one of the project coordinators as well but my concerns still stand. I believe the roof was installed properly, however, reassurance from a roof expert would be nice.
It was a very easy process for a new roof. They arrived on time and the final product was spot on.
Sean was very thorough. So glad I was able to go through the detailed education on roofing. I feel very confident that the job will be done in the highest quality.
I'm happy with my new windows and the friendly professionalism of the installation crew and sales support during the process.
Very professional crew and very awesome wuality windows. Ty
Homefix Custom Remodeling (HCR) was wonderful to work with. In the last year we had four exterior doors replaced by HCR and just recently had 14 windows replaced by HCR. We have had replacement and new construction windows over the years and I can see this company really knows how to do the job correctly. After the window job was complete I mentioned to the lead installer that they seemed very efficient. I thought it would take them hours to install 14 windows. His comment to me was every person here knows their job and what to do. He explained everyone on the team is doing something and they work together. I always go for quality first! Job Well Done! Most importantly you can’t feel cold air coming in through the glass or trim! Fantastic!
Chesley K. was awesome. He answered all of my questions and put my mind at ease for my concerns. I look forward to a beautiful new look on my home in a few weeks.
I was very pleased with the company. They worked very well with the restrictions I placed on them because of health of a family member living with me. They did a great job .
Kerry Dobson is amazing! She was very polite, professional, and organized.She is educationally prepared to inform you with any questions or concerns you may have about your home. I'm currently not able to purchase what was offered at this time, but when I do, I will definitely give her a call.
Work was professionally done .Very quick work .
Kerry Dobson was great at explaining the product the best benefits of the product and the quality.She was very knowledgeable.She was very friendly and explained everything that was very understandable.
chesley kennedy is the best glad to work with him 5 star no dout
Homefix Custom Remodeling placed gutters on my home and I am completely satisfied with their work. When they came to my home to give me an estimate they provided me a time line and they made sure the work was done promptly, at the price given and professionally.
Sent a new salesperson who only dealt with windows and we wanted a sliding glass door. I had already researched their product so I didn't need to be "sold" on it. They were flexible on price and did everything as promised on time with no issues.
Very happy with our purchase, they were fast and promptly answer any questions I had, I would recommend their business.
Sales pitch was A+ but then went downhill. My job was for kitchen countertops only. Selection was limited and they did not have the style I wanted, but I let myself get swayed by the convincing description of quality, which I'm sure is true, I just know it doesn't look as good as the Cambria style I wanted . Installation was not as described and wall seams were left open. Customer service response was defensive and left me convinced I made a mistake.
Very professional and on time. Project was done neatly and quickly.
I had a major issue with a few personnel of the company, but when the owner got involved and that was quick, he not only resolved the issue with his pervasive charge that he pursued tirelessly. l am a believer, weather we end up doing business or not, l personally want to assure anyone looking to do business with this company, that you will never look over your shoulder.The owner will never let you down, l am happy to have come across a professional business man, who is a person of integrity and can be trusted.
When I decided to replace the windows at my home, I became anxious of the the process of finding a company and dealing with them. I am so glad I was able to find HCR. From getting the quotes and getting the window Measurements to the installation, everything went smoothly. Everyone I met and communicated with over the phone have all been professional and helpful. I highly recommend HCR.
This was the best experience I ever had with a contractor! Every person employed by the company was very professional, prompt, reliable, and friendly (except the secretary 🙄) ! Not only were they the only ones to replace the roof on our sunroom (no other company wanted to touch it because they did not build it and we’re afraid they couldn’t do it properly) , they worked with us on the cost and figured out a way to do it! The owner Adam, said he would figure out a way to make it work and that’s exactly what he did! The room even looks grander because they elevated the new roof! Nothing but professionals working for them and we couldn’t be happier!! Thanks HCR!
Kyle L. was very patient and professional. He walked us through all the differences in windows and answered all of our questions. Highly recommend him and at this point, just signed the contract, the company.
We used HCR to replace our windows. We are very satisfied with the quality of our windows. The installers did a fantastic job, communicated frequently and were great with our kids. We would use HCR for future work on our home.
I'm very happy with the quality, value, and the Homefix crew. All the windows in my house were done in one day. The installation crew was punctual, professional and kept my house clean the entire time It feels good to know that the warranty is there in case anything happens to my windows in the future. Thank you for a stress free job!
Patio door replacement handled smoothly and efficiently in under 3 hours. For the price, I believe I purchased a high-quality, energy-efficient product.
Had the pleasure of working with Shane and a few others. Great company, better people.
The installer showed up an hour early and for only 1 person doing the installation he was very quick, knowledgeable and pleasant. It took about 3 hours and it was all completely. The windows look great and are a big change from our old ones. Our house stays warmer now that our isn’t literally going out the window. My only wish was the blinds to have been put back up as I have a bad shoulder and my husband has arthritis. But for the most part I am very pleased.
Great Bunch Of Guys Doing Great Work! Homefix Custom Remodeling Vienna did a great job replacing windows in my home. They were on time and went right to work; they got finished in just one day. I watched them work and I could tell they were a very good bunch of guys who knew what they were doing. They also cleaned up after themselves, no mess left for me to pick up. My new windows look fantastic and they work perfectly. I already recommend them. While they were here one of the guys called me outside and showed me a problem that was occurring, there was water going in behind the siding and causing the wood to rot. I am so glad he took the time to stop and show that to me. I will use this company again because of the terrific job they did on my windows.
Positive: Punctuality, Quality, Responsiveness, ValueWe used HCR to replace our windows. We are very satisfied with the quality of our windows. The installers did a fantastic job, communicated frequently and were great with our kids. We would use HCR for future work on our home.
From the first contact person (Jonathan), we were impressed. But when Jess Lemmons came out and educated us on the entire job, start to finish, history, and quality of HCR, we were sold. The roofing team came out on time and completed the entire house and shed in one day. Everyone was very busy and pleasant mannered the entire day. It was amazing! We had a problem with our internet and failed to get tech support. After calling HCR for suggestions, Justin and John went out of their scope and took care of our issues even after the cable company left us hanging dry. The entire team from day one, to a week later was by our side. That is customer service at its finest! We highly recommend this company in any future endeavors we have with our home!!!
When I decided to replace the windows at my home, I became anxious of the the process of finding a company and dealing with them. I am so glad I was able to find HCR. From getting the quotes and getting the window Measurements to the installation, everything went smoothly. Everyone I met and communicated with over the phone have all been professional and helpful. I highly recommend HCR.
Positive: Punctuality, Quality, Responsiveness, Value
My wife and I were thoroughly impressed with our experience with HCR on our roof reshingling job. From our salesman Clay Sanders, to the scheduler Sara Scander, to most importantly the roofing crew led by Franklin, this was an excellent experience. Clay worked with us on price, preferences, and dates for installation to our satisfaction. Then the building materials were placed carefully the day before the job and the crew arrived on time in company logo-ed shirts. The first day was cold and there was some snow was on the roof (see pictures) but they took steps to clear it carefully with blowers. The entire crew was courteous, friendly, and professional. They were careful and used safety harnesses. They placed tarps around the house to collect the old roofing materials and nails and at job completion ran a magnet roller to collect the nails. As the job was being completed, HCR sent a quality control representative to check on any concerns. Franklin, the crew leader was prepared and asked key questions at the start of the job such as whether to retain our satellite antenna and also took care of the removal of a vent and patching the hole from our gas fireplace that was no longer in use. The work was scheduled for two days and the work was completed on time with a sufficient crew for the task. We highly recommend HCR for your roofing work.
Had a very good experience with HCR . Very professional and helpful. Finished the work on time.Would definitely recommend to others
We had two exterior doors replaced. From start to finish it was a great experience. Each member of the team treated me like royalty.
Positive: Punctuality, Quality, Responsiveness, ValueEveryone that I dealt with was very professional and friendly. They were very helpful in helping me get financing for the roof.
Positive: Punctuality, Quality, Responsiveness, ValueWork was professionally done .Very quick work .
Positive: Punctuality, Quality, ValueHomefix Custom Remodeling placed gutters on my home and I am completely satisfied with their work. When they came to my home to give me an estimate they provided me a time line and they made sure the work was done promptly, at the price given and professionally.
Positive: Quality
Positive: Punctuality, Quality, ResponsivenessSent a new salesperson who only dealt with windows and we wanted a sliding glass door. I had already researched their product so I didn't need to be "sold" on it. They were flexible on price and did everything as promised on time with no issues.
Excllent Homefix Custom Remodeling Norfolk did a great job doing our siding! Everything looks really good except for one area that is uneven. They did the work before Christmas and they were to come back to fix that one area but they haven't come back yet. The workers who did come out to do the siding were wonderful. They showed up on time and got to work right away. They were knowledgeable and professional. They kept the work area clean and tidy. They were respectful of our home and property. They explained what they would be doing and answered our questions. Their pricing was reasonable. I hope they come back soon to fix the area that is uneven. Other than the uneven area I think they did a great job and I would use Homefix Custom Remodeling Norfolk again!
Positive: Punctuality, Quality, Responsiveness, Value
I highly recommend HCR, they amazed me. This is a fairly large house and they had some challenges, but in one day, got everything done and cleaned up and were gone. The roof looks great and works, I no longer worry about leaks and get compliments from my neighbors.
They stand behind their work! Homefix Custom Remodeling Raleigh recently installed windows for me and I was very pleased with the quality and professionalism of the first crew that came out to do the work. They did what they were supposed to do. The follow-up crew was not quite as good, but after I called the company, they stood behind their work and took care of the few issues I had. Overall, I was happy with the work.
Good Experience I hired Homefix Custom Remodeling Norfolk to replace three windows. Their estimate was cost-effective for me and they scheduled the install promptly. Two of the windows are absolutely great and are aligned very well. The third window that is in the bedroom does not fit tight and I will be calling them to come back out and rectify that issue, which I am certain that they will. For a first-time customer all-in-all this was a good experience.
I would recommend their services and use them again if I needed them.
I Like Them & Would Recommend Them To Anyone I found Homefix Custom Remodeling Norfolk on Facebook and I sure am glad I did. The technicians were really great. They showed up on time, got to work quickly and finished the job in just over a day. They cleaned up well and kept all the work areas tidy. They were respectful of my home, they were courteous and professional. I had them come out to seal around the windows and doors. They explained what they would be doing and answered the few questions I had for them. Their pricing was reasonable and everything really went well. I would recommend Homefix Custom Remodeling Norfolk!
My experience with HCR was great from start to finish. The first contact (Corey) walked me thru the initial process, informing me about the types of windows, and even showed me competitors’ pricing to see where HCR compared with other companies. Once I decided to purchase, another HCR representative came out to measure and to answer any questions that I had. Within 6 weeks, the installers were at my house; they were very professional, thorough and efficient in installing the windows (18 in all). Even when there was an issue with the initial door I ordered, HCR expedited the delivery of a new one, and had it installed within a few weeks. The entire process was great and stress-free, and I’m already seeing a savings in my utility bill. Thanks, HCR!!!
Rated highly for: Quality, Value, Responsiveness, PunctualityI was very pleased with the company. They worked very well with the restrictions I placed on them because of health of a family member living with me. They did a great job .
We requested a estimate for a new roof and was very pleased with the price and presentation from Kyle in Brandon Florida.
The gutter installers did an awesome job in a timely manner. I am extremely satisfied with their work. Our representative Andrew did a great job of making sure we had enough information to make an informed decision. I would highly recommend HCR and will be looking to return for more work in the future!
Rated highly for: Quality, Value, Responsiveness, PunctualityIt was a very easy process for a new roof. They arrived on time and the final product was spot on.
Rated highly for: Quality, Punctuality
Rated highly for: Punctuality, Responsiveness, Quality, ValueEverything went well very outstanding job thank you GOD BLESS.
Favorable, I Was Pleased With The End Results! Homefix Custom Remodeling Norfolk was able to come out right away with an issue we were having. This was the first time we used their services. We saw their booth at the County Fair. We had them come out to replace our French Door and the side windows. It turned out great and looks really good. The crew that came out to do the work were professional and knowledgeable. They took care of business! It took a little bit longer than expected but it is an older house so it took some time. The crew was polite and respectful of our home. We were pleased with Homefix Custom Remodeling Norfolk and we would use them again.
HCR did total exterior overhaul on my house. Roof, gutters, siding, trim, windows, and doors. Not the cheapest option out there but the quality of work is top notch and everyone I dealt with at the company was very friendly, professional, and most importantly responsive. Very good customer service and their warranty is hard to beat. As with any major construction project there were some minor issues along the way but every concern was addressed promptly and they seem genuinely interested in my satisfaction. I would definitely recommended their services.
Rated highly for: Value, Quality, Punctuality, ResponsivenessI'm very happy with the quality, value, and the Homefix crew. All the windows in my house were done in one day. The installation crew was punctual, professional and kept my house clean the entire time It feels good to know that the warranty is there in case anything happens to my windows in the future. Thank you for a stress free job!
Their work was topnotch! Homefix Custom Remodeling Norfolk recently worked on replacing the roof and the technicians were topnotch! They did a great job. I would recommend them and use them again if I needed to.
I have recently had a new beautiful and effective seamless gutter system installed of which I am ecstatic. I am pleased with the cost of the unit , the punctuality of the installation, the clean up after and the overall pleasantness of the entire crew.
We bought our house brand new 20 years ago. It reached that point in time when the original roofwas starting to wear out. Our neighbor had to have her roof inspected and her contractor expressedto her that our roof had sustained some damage from high winds.We arranged to receive an estimate from HCR. Their rep, Casey Becraft, inspected our roof and noted that light was shining through the eave into the attic. He was able to schedule our replacement before the end of November. This was a relief to us, because we were concerned about the arrival of winter weather.HCR roof replacements are superior to builder grade roof installations. They install leak barriers, aluminum drip edges (that don't rust), ridge ventilation, and cap shingles on the eaves. The 5 tab shingles they install are much better than the originally installed asphalt shingles. They also replace all rubber pipe collars.All materials were loaded onto the roof the day before work started. The whole process took approximately 8 to 9 hours. And they hauled all of the waste materials away afterward. We are very pleased with work and relieved that this issue has been resolved.
We bought our house brand new 20 years ago. It reached that point in time when the original roof was starting to wear out. Our neighbor had to have her roof inspected and her contractor expressed to her that our roof had sustained some damage from high winds.We arranged to receive an estimate from HCR. Their rep, Casey Becraft, inspected our roof and noted that light was shining through the eave into the attic. He was able to schedule our replacement before the end of November. This was a relief to us, because we were concerned about the arrival of winter weather.HCR roof replacements are superior to builder grade roof installations. They install leak barriers, aluminum drip edges (that don't rust), ridge ventilation, and cap shingles on the eaves. The 5 tab shingles they install are much better than the originally installed asphalt shingles. They also replace all rubber pipe collars.All materials were loaded onto the roof the day before work started. The whole process took approximately 8 to 9 hours. And they hauled all of the waste materials away afterward. We are very pleased with work and relieved that this issue has been resolved.
We bought our house brand new 20 years ago. It reached that point in time when the original roof was starting to wear out. Our neighbor had to have her roof inspected and her contractor expressed to her that our roof had sustained some damage from high winds. We arranged to receive an estimate from HCR. Their rep, Casey Becraft, inspected our roof and noted that light was shining through the eave into the attic. He was able to schedule our replacement before the end of November. This was a relief to us, because we were concerned about the arrival of winter weather. HCR roof replacements are superior to builder grade roof installations. They install leak barriers, aluminum drip edges (that don't rust), ridge ventilation, and cap shingles on the eaves. The 5 tab shingles they install are much better than the originally installed asphalt shingles. They also replace all rubber pipe collars. All materials were loaded onto the roof the day before work started. The whole process took approximately 8 to 9 hours. And they hauled all of the waste materials away afterward. We are very pleased with work and relieved that this issue has been resolved.
Rated highly for: Responsiveness, Punctuality, Value, Quality
Rated highly for: Punctuality, Responsiveness, Quality, ValueThey gave us a two hour window but showed up 5 minutes before the window even started. They were done and gone in 2.5 hours, 30 minutes after the 2 hour window. They cleaned up everything before they left and had me inspect their work before they left. No issues at all.
We are very happy with Homefix. They did our back sliding door and our front storm door. The custom workmanship is outstanding, including the installation. This company takes great care in its work, and it shows.
Great Looking New Roof At A Great Price! Homefix Custom Remodeling Raleigh did a great job installing a new roof on my home. This was my first time using them and I think I got a great value for the money. The installers were very conscientious, responsible, and hard-working. They arrived on time and completed the job in just one day. They also took the time to clean up after themselves and did a very good job with the cleanup. They really provided great service and a great experience. I recommend them to anyone who wants a great roofing job at a great price.
Had to have my 31-year-old roof replaced on Nov 18. EVERYONE involved in the process was professional, friendly, courteous, prompt, and helpful. Answered any and all questions I had. It was a little more than I'd planned on spending, but I feel confident that I won't need to chase anyone down if I need help down the road. HCR comes highly rated. That gave me great peace of mind. The roof looks wonderful!
Professional! This was the first time I used Homefix Custom Remodeling Vienna (HCR). They are a good company! They replaced fourteen windows and one sliding glass door for me. They worked very fast. They were also practical. The first day they worked inside the house. The second day they worked a half-day outside the house so I didn't have to be home. The old windows were all stacked neatly in the truck, not just thrown in a heap. They cleaned up the whole work area. I told them they were very good. I recommend Homefix Custom Remodeling Vienna!
They did a great job for us! Homefix Custom Remodeling Norfolk did a great job for us, and I am happy to give them Five Stars in every category! I highly recommend them!
Very Great & I Will Do It Again! Homefix Custom Remodeling Norfolk was so great that I have already recommended them! This was my first time using them. I found them just around the city so I gave them a call when we needed new windows. Their sales team was great helping us pick what would work best for us. Everything was smooth from start to finish. The installers arrived on time and got to work right away. They were polite and professional and worked fast. They were respectful of our home and cleaned up the areas where they were working. They were careful with the landscaping. They explained what they would be doing and answered any questions we had. When they were done they showed us some features of the windows. Plus their pricing was good! We will use Homefix Custom Remodeling Norfolk again!
I was totally satisfied and give them five stars! Homefix Custom Remodeling Vienna recently did some work for me for the first time. I highly recommend them and definitely would use them again. I had the company put on a brand new front door. The pricing had me shocked since I had not bought a door in thirty years. Then I made some comparisons with other companies and Homefix Custom Remodeling Vienna offered fair pricing. From the day the salesperson came in to sell me the door to the time that the technicians left I give them five stars! On the first day, the salesman had called me to see if they had arrived on time. They were a little bit late but that was okay with me. The technicians were good, very quick, clean, and tidy. They were good at inspecting the job and left no imperfections. The supervisor stayed to watch what was going on. Then there was the construction guy and another man who collected the check. I guess they were somewhat supervised. I was totally satisfied.
Perfect! Professional! Easy Process! Homefix Custom Remodeling Raleigh put new gutters on my house. This whole process was super easy! Their representative Tawnie came out after hours to do an estimate which was nice not to have to take off work or wait for an appointment. After giving the estimate she did all the work for financing these gutters, we did not have to do a thing!
Once the installation was scheduled they kept me abreast of time frames etc., via email and phone. Once the installation crew arrived they were able to get the entire installation completed in one day! They cleaned up everything when the finished and honestly everything looked great!
I learned how terrific these gutters functioned the very next day when it poured rain! They worked perfectly! I am very happy with the gutters and I could not have asked for a better experience!
It took a while to set up the job but once it was, the work went along quickly. Homefix Custom Remodeling Norfolk recently put a new roof on my home. I had never used them before but I thought that the work turned out good. The technicians were very hard-working. It took them a while to get the job set up. Once they began actually doing the work then it went along quickly. I thought that the cost of the roof was fair. However, I felt that communication was poor because no one spoke English. I would probably recommend them and use them again.
Rated highly for: Responsiveness, Punctuality, Value, QualityOn time, nice job,very clean employees
My New Roof Looks Great! Homefix Custom Remodeling Raleigh recently put a new roof on my home, and I am very pleased. It looks beautiful and I have received many compliments on it. The men who did the work had great customer service and were very polite and friendly. They did a great job on clean up, taking all the old shingles and trash with them. I have recommended them, and I will absolutely use them again. My new roof looks great.
Review of Roof Work Done on 3400 Ephron Circle Bowie I have to say- this has been the best experience I’ve had when dealing with home repairs. I have already sung Homefixes praise to my neighbors and coworkers. I plan to do more to my home in about six months and will talk with Homefix first.
I am very pleased with the final installation. The door adds to the look of the exterior of my home. I was also impressed with the number of representatives who came by to check on the installation, answer my questions, and to call attention to the transfer of the life time warranty to any future owner. From sales to cleanup ,it was a top notch job!
Rated highly for: Quality, Value
Gabriel from the Vienna office stopped by to give us an estimate for some work. Very professional, and appreciative of our time. He was presentable, articulate, represented his company well and in my opinion avoided what many in the industry fail to avoid, which is guilting customer into purchases or making decisions by using irrelevant arguments. Great salesperson for Homefix.
Rated highly for: Quality, Value, Responsiveness, PunctualityChelsey was an awesome salesperson. I highly recommend this company and service.
Professional Work Everything went very well in my experience with Homefix Custom Remodeling Vienna. They were professional, did what they needed to do, and there were no issues.
I haven't worked with a lot of contractors that stand by their work the way Homefix has. They're 30 year warranty on roofing is an insanely good deal and gives me peace of mind that the work I paid for will be worth it. In the past people I've worked with won't pick up after the check has cleared. With homefix I've always been able to get someone on the phone quickly. Thank you for being so reliable in your customer service and the quality of your work.
Es buena compañía
EXCELLENT CUSTOMER SERVICE QUALITY WORKMENSHIP VERY PROFESSIONAL & VERY CLEAN
Very friendly and professional.
Awesome service and experienced advisor. The end product was awesome.
One of the best companies I've had do work for me in a long time! Overall, Homefix Custom Remodeling Vienna did a fantastic job. They were awesome. They were there on time. They were quick. They were efficient. They were clean. The crew was full of really nice guys. My wife said she'd never met so many guys that were so sweet. The roof looks perfect. Everything turned out wonderful. When I was younger, I did roofing myself, so I can tell this one was done well. I recommend Homefix Custom Remodeling Vienna.
Homefix replaced 8 of the original windows on my house. The salesman was great (note that I did nit finance so pretty easy). I chose the top line z5 and am very happy. Install crew was efficient. They do not reinstall blinds but this was clear from the beginning. The new windows are a definite improvement from the originals!
Rated highly for: Value, Quality, Punctuality, ResponsivenessOUTSTANDING!Max was an EXCELLENT sales representative and the installation crew were very professional. I am very help that I purchase windows with Homefix Custom Remodeling. I LOVE MY NEW WINDOWS!
Andy and his team did a great job putting the new siding on my house. I couldn't be happier enough with the way it looks and the skill with which they applied it. They definitely did a nice job on the customer service side and the price was also fair.
Did not call to let me know they were coming out; just a text message the job was completed. Left a bag of trash behind the house and found gutter spikes in the yard.
Good Enough That I Would Recommend Them! I used Homefix Custom Remodeling several years ago when I had problems with my eaves. There was a hole in the eaves and the homeowners association told me I needed to get it fixed. I am not sure if the hole was on the fascia, the eaves or the soffit but the area where the hole was located was a wooden piece. When Homefix Custom Remodeling came out they put in a metal patch. It satisfied the homeowners association but it doesn't look as nice as a wooden replacement to match everything would have looked. That was several years ago. I recently had them come out to put on a new roof for me. They not only did new shingles and roofing but they also fixed some spots and installed a vent. The roofers were on time and respectful. They were knowledgeable and professional. They showed up on time and worked long hours even with the cold weather we were having. They cleaned up well, I haven't found any debris in the yard. Their pricing for both of the jobs was reasonable and their crews were good. After what happened with the eaves though I do know to ask more questions about what they will be doing to fix something so that the looks match everything else with the exterior. However, that being said, I would both use and recommend Homefix Custom Remodeling.
The crew was professional, went about their business without interfering with my work and I am pleased with the results. My only issue was that they had to reschedule due a problem with their truck and the delay seemed to be longer than I thought it should have been.
They Were Professional, Efficient, Responsive & Good Quality Workmanship I heard about Homefix Custom Remodeling when one of their salespersons was coming door to door. We ended up booking them to do insulation for our windows, doors, and attic. Everything turned out great. The technicians were good. They arrived on time and they were polite. They were knowledgeable and professional. They were respectful of our home and courteous. They explained what they would be doing and answered the questions we had for them. They worked quickly and efficiently. Their craftsmanship and care about their craft showed in their job. I recommend using Homefix Custom Remodeling.
During the Fall Home Show we made an appointment for Home Fix to give an estimate for roof replacement. After measuring and agreeing on pricing we had a new roof installed. The materials arrived on time and the workman were outstanding, the clean up was the best I have ever seen and we were extremely happy with the work except for one small spot that would not lay down right. This problem was addressed quickly and corrected. I would highly recommend this company.
Great team, my windows and doors were customized (size, color, hardware, ECT...) for my home when ordering and when being installed they did an amazing job, everything is set and sealed correctly and they even went above and beyond to check my roof, fascia and insulation for any issues and even closed the gap between the deck and the bottom of the door frame. Very happy!
Good People Who Do A Great Job! I'm so glad I called Homefix Custom Remodeling Raleigh to install my new gutters. This was the first time I used their company and they really impressed me. The gentlemen who did the installation were very courteous and great at customer service. They were just good at what they do, very personable too. They called and asked if they come earlier than their scheduled time, that is so much better than being surprised. I asked them if one of the downspouts could be extended out from the house and they were happy to accommodate my needs. I walked around my house and inspected the work they did, everything looked great. They also left the area they worked in very clean. Best of all, the new gutters are working very well. I highly recommend Homefix Custom Remodeling Raleigh, they are good at what they do.
This is my second time using HCR and they did a fabulous job again! Jonathan was so nice and helpful and a pleasure to work with. The crew did a great job and we are very happy with our new roof. I will definitely use them again for our next home project.
Very Affordable
From the sales pitch to how clean they left the work site, HCR was professional to the core. Everyone was pleasant and easy to work with. The communication was frequent and timely. And most important...my windows are amazing!
Good Experience, I Would Recommend Them Homefix Custom Remodeling Vienna installed a new back door for us and it looks great! This was our first time using them. We found them on Home Advisor. They had great reviews so we thought we would give them a try. The technicians who came out arrived on time, they were courteous and they worked fast. They got the door installed in no time! They were respectful of our home and they were professional. When we were first considering doing the door the sales team brought samples and pictures here to our home and went over different options for us. They were easy to work with and they didn't try to oversell. Everyone was great about explaining things and taking the time to answer any questions we had for them. We are very pleased with Homefix Custom Remodeling Vienna and we highly recommend using them!
The team installed 18 replacement windows for us. They did an excellent job of making new windows blend in with trim remaining after removal of old windows. Skillful use of caulking guns contributed to this. Two of the team members had to leave after lunch but the remaining two members of the team worked extremely hard and were able to finish installation about 6 PM. They did an excellent job of removing debris from tare out of old windows. My wife and I are 100% pleased with the new windows.
Kai came over to give me a free estimate for having my windows replaced. He did a very thorough job of explaining why the HCR window was a superior window solution, utilizing some very impressive technology. Also I liked his enthusiasm for his company and all the reasons why he thought HCR was a reliable company to deal with. I was convinced! I am looking forward to having HCR replace my old energy inefficient windows.
We are replacing windows and appreciate the step by step selling process. It took a much longer time going through but the salesman was knowledgeable and explained just what we needed to know. We also had our siding replaced from the same company years ago and were very happy with the work done.
I hired HCR to replace 40 year old windows in my home. This is the second job that HCR did at my home, the first being a new exterior door for my deck. Like the first job, HCR did a truly outstanding job and I couldn t be happier with the quality of the product, the installation, price, and full-coverage lifetime warranty. I didn t have to comprise a thing with HCR, and they even came in at thousands less than competitor s quotes, while offering a better window with the best possible lifetime warranty. HCR will be at the top of my list for my next project.
Very professional. Team was efficient and friendly through the process.
My first review of HCR was very negative, but recently I needed them and found I was absolutely wrong about them. The contractor originally assigned to my home was miserable, but now that I needed my windows replaced because the original windows installed were bad, I found HCR to be great. I've been working with David K. and Amanda O. and they were very helpful in getting my replacements done. The quality of the work and the installers that came were all great. I would highly recommend HCR.Bob Q.New Jersey
I Would Hire Them For Future Projects! A local warehouse recommended Homefix Custom Remodeling Vienna to me. This was my first time using their services. I had them install a new roof and gutters. Everything turned out well. The installers were prompt, polite and professional. They were respectful of my property and they were courteous. They kept the yard neat and they were careful of the plants, trees, and shrubs while they were working and they did a good job of removing the nails from the yard. I would definitely use Homefix Custom Remodeling Vienna again.
Very professional guys who took care of everything and answered all of our questions. They really cared about the work they were doing and wanted to make sure I was happy.
A good, professional team! Homefix Custom Remodeling Raleigh installed new windows throughout my entire house. This was my first experience with them. Their installation crew arrived in a timely manner, and they were really friendly, and easy to get along with. And, I mean very much so. As far as their work, it was great! They were very efficient in the way they did they performed the job, and a very good, professional team overall. I was really impressed with them!
They came as soon as my Hoa approved the shingles on my house and finished in a day. (7am arrival and finished around 5) The roof looks good and I have a good warranty.
Homefix Custom Remodeling replaced our gutters and windows. We had an excellent experience and so far are pleased with the product and workmanship.
First I’d like the say, our roof does look great just as they promised. But other than that I was not satisfied at all with the management. I called 3 different times asking for them to drop off an extra pack of shingles for me to have in the basement in case of anything. They finally dropped some off after a month of calling and they weren’t even in a bundle, just loose shingles. And on top of that I asked for a receipt or a breakdown of what I paid for. They mailed me a piece of paper stating how much I paid for the roof. Not very happy about that. The guys who installed my roof didn’t even speak English and worked until after 9pm (after dark) to finish the roof in one day when I was told earlier that day it would be 2 days to finish. The salesman who we spoke with said how wonderful and how great this process would be and it honestly hasn’t been very great. I feel like he was definitely pulling the classic salesman act of just talking to make the sale. Edit: the project manager over our project called me and was very helpful and got me everything I needed and them some when it came to paperwork.
They Did A Great Job, I Would Hire Them Again! Homefix Custom Remodeling Norfolk did a fantastic job for us. They were super professional and friendly. We had a problem in the new house with termites in the mantle and when the exterminator tore the wall apart we needed to get a new wall built. They recommended Homefix Custom Remodeling Norfolk. Their team was prompt, polite and professional. They explained what they could do for us and took the time to answer our questions. They were respectful of our home and courteous. They kept everything clean while they were working. They were very patient with us and put me at ease. Their pricing was fair and most importantly I finally have a wall again! I definitely recommend using Homefix Custom Remodeling Norfolk!
They Were Courteous, Efficient & Provided Excellent Customer Service Homefix Custom Remodeling Raleigh installed some doors and windows for me and everything turned out very well. The installers arrived on time and were respectful of my home. They explained what they would be doing, answered my questions and addressed my concerns. They were knowledgeable and professional. Their pricing was reasonable and they worked quickly. I would use Homefix Custom Remodeling Raleigh again.
Professional people, and they showed up on time! Homefix Custom Remodeling Norfolk recently installed some gutters and a downspout for me. They were friendly people, and they did a good job. This was my first experience with them. One thing that I really liked about them, and this may seem like a small thing, but they showed up on time. I deal with a lot of contractors and you would be surprised how many of them simply do not show up when they say they will. But Homefix did arrive on schedule, and I really appreciated that!
We had 23 windows replaced and they look great. We could tell on day one the difference they make! The crew was awesome. They were professional and very clean. Great experience overall and would highly recommend the product and the work crew.
My experience has been a great one thanks we will pass the word on about your service.
Great Job and no High Pressure Sales! This was my first time using Homefix Custom Remodeling Norfolk and they did a great job. They installed gutters on my home, and they are working fine and look terrific. The installers were professional and friendly. When they came out to do the quote, they did not pressure me, which I really liked. I can easily recommend Homefix Custom Remodeling Norfolk to anyone wanting to use a company that does a great job and is not pushy.
Excellent I had Homefix Custom Remodeling Norfolk come out to install windows on this last visit. This was not my first time using their services. I had them do my roof before too. The installer who came out for the windows arrived on time and got to work right away. I was impressed that it was only one installer and he got all the windows done. There was only a slight glitch if you can call it that but it isn't a problem as they are going to take care of it for me. The house has a security system and it was hard-wired into the windows so the installation shorted out a few of the sensors. However, they are going to take care of that so it isn't an issue. Although there isn't a lot of questions when it comes to installing windows he did take the time to explain what he was doing and answering any of the questions I had. He was respectful of my home, professional, knowledgeable and courteous. I would recommend Homefix Custom Remodeling Norfolk.
Excellent! I've already recommended Homefix Custom Remodeling! They replaced my roof and front door. The work looks great and I'm very happy with the results. Homefix was easy to reach and schedule for the job. They cleaned up behind themselves very nicely. While they were here, they were polite and respectful of me and my home. I'm very happy with the services of Homefix Custom Remodeling!
Hard Working & Professional! Homefix Custom Remodeling Raleigh did a really good job of installing siding and roofing on a garage unit that is separate from my house. They did a very professional job and it was done very well and turned out really really good. I would recommend them and I would hire them again. As a first time user, they hit the mark splendidly! I appreciate their hard work and professionalism!
My experience from the salesman to the installation was great. I got all new windows for my townhouse and the installers were very professional, fast , and cleaned up amazing. I got numerous emails and phone calls along the way keeping me posted of when the windows would arrive. I would highly recommend this company for new windows!! Thank you to everyone for a great job, especially the installers.
Top to bottom quality products and Installation!Stefan D.
Professional. Courteous. Works well with seniors. Discounts for military families. Willing to answer any and all questions. Have had lots of compliments on the finished work. Cleaned up after themselves. Would call again for other work.
Someone from HCR came and knocked on our door a few months back and introduced us to HCR and mentioned the Client asset Program that Yohana ran for the company. They set up an appointment for us for the same day at 7pm to accommodate our schedules. Yohana came and we talked about windows which was our number one priority, do to the conditions and age of all of them; they were about 45 years old windows. Yohana was very knowledgeable about the products but also helped us inspect our roof as well as doors and advised us on what needed more attention. She advised us that the problems we were having with our new roof were only going to get progressively worse. We decided to contract with Yohana and HCR on our windows and doors same day.We then met with Yohana a few days after to add the garage doors as well as the roof at her office; The price we got for the windows was way more affordable than we thought. She came in on her day off and gave us a tour of the office as well as attached warehouse to show us the windows in person as well as doors. She also called Adam S******** the CEO of the company and introduced us.He picked up the phone in the middle of his sons birthday party!! We got 78 windows,8ft SGD , 4 exterior doors& 4 garage doors replaced. We also had a new roof installed which was shingled as well as flat part installed with membrane. Everything looks good and is beautiful and it gave the house a lot of pop because we chose to go with white casement windows, white garage doors and blue entry doors and it also increased the value of our house and added a HUGE curb appeal. AND THEY ARE ALL FUNCTIONAL! 🙂 The original windows were singe pane with storm windows on them and were not functional, mechanisms were broken and only 2 windows in the house actually worked; the rest were very drafty. The doors were also very drafty. Our energy bills went from an ave $695/month to now being $333/month! The last two months since our windows and doors were installed we saw over 50% in energy saving! And we have 5500sq ft of heated and cool area. We can not wait to see how much the heating bill is going to be in the coming months. Our AC units have not been working as hard as they were before. They were new units when our bills were averaging $695/month. Our roof was replaced about 8 months before we met with Yohana and HCR, and it started leaking around 3 months after it was originally replaced. Yohana went into the Attic space and showed us where the previous roofers left the rotten wood and never replaced it. Our ceiling was sweating to say the least because they also didn't ventilate the roof properly and moisture was being trapped inside creating mold and mildew. HCR came and replaced our roof and did it properly with the Master Elite roofing system and the sweating stopped and we haven't had any problems since. We had tried to contact the previous company that did our roof before we replaced it again with HCR, however she denied that it was her fault and we realized that she wasn't properly licensed and split the contract between the flat roof and the shingled portion so that it does not exceed the max amount to have to be licensed in state of NC(which we found out after). We also found out that we have to give them the option of fixing it, and we didn't want to do that because we saw what they did before and clearly they didn't know what they were doing! All in all it cost us over $45,000 with the company that did our roof initially and we had to get it done again less than a year later. At least now we have a full 50 year all inclusive warranty and a huge peace of mind! Also we watched how HCR installed this new roof and they got it done efficiently and did it so well (finished Installing within 2 days), previous company took a week to install and STILL didn't get it done right. It also only took HCR about 2 days to install all 78 windows, 8ft SGD and entry doors. Garage doors also took about a total of a days work. All crews were different as promised by Yohana, they were all specialist in their own field. They were all polite and professionals AND THEY WERE ALL CAPABLE AND WELLING AND KNOWLEDGEABLE TO ANSWER ANY QUESTIONS I HAD. They didn't question as to why I was asking those questions(Onnolee) and they were so happy to answer the questions and help me in anything I needed. They definitely helped me understand the process as they were doing it. We were part of Yohana's Client Asset Program and it definitely helped us get a lot more work done that was on our punch list then we initially thought we could get done at that moment. And they did it so quickly we only had to wait a couple months for all of our custom sized 78 windows, 8ft Sliding glass door, 4 entry doors, and 4 garage doors to come in. Yohana didn't mind me calling and texting her constantly.Even when she was on vacation in Hawaii she answered her phone! ! Overall wed call them anytime we need work done! We highly recommend HCR to anyone!
Very professional, and very respectful of our home! Homefix Custom Remodeling Vienna did a window replacement job for us. This was our first experience with them. They were very professional, and they did an excellent job! Their employees were very nice people, and they were very respectful of our home. For example, they took their shoes off when working inside the house. They were careful before, during, and after the work to make sure everything was in good order, and clean. We really appreciated that! We definitely recommend them!
The technicians did a fine job replacing my doors. Homefix Custom Remodeling Vienna just did a job for me. I had them come out for the first time to my home to replace two doors with new ones. The two technicians that they sent out were both nice young men who showed up on time and were very professional. They did a fine job handling the installation. I would recommend the company, although I felt that the company was very pricey. Homefix Custom Remodeling Vienna did do good work though and I might use them again if I needed to.
I would recommend these guys to anybody. This guy started at 8:00 and worked until job was done at 4:00. He installed 11 windows. The installer knew how to do his job. The rest of the people who helped put this job together are great to work with and told me about every part of the job. They explained every detail of the window and how it would be installed and how to work it.
Professional great customer service
Very Knowledgeable Crew! This was my first time using Homefix Custom Remodeling and I'm glad I chose them. They replaced six windows in my home and the windows are working very well. The servicemen who did the window replacements were courteous and professional. They also seemed to be very knowledgeable about the job they were doing. I would recommend them to do your window replacement since they did a good job on mine. I had a good experience with them.
They were professional. They answered all my questions. There was a section that I thought looked odd. I called them about it and they fixed it and even checked over my roof to make sure everything looked good. They kept me update on status from start to finish. Was very pleased. They were clean and professional. The only thing is they need to have a person on site who speaks English.
Professional salesmen, numerous quality checks along the way, and a great product with a terrific warranty.
We had our gutters redone by Homefix. The quality of the product is excellent. The job was done in half a day and our yard was left clean and tidy. We are very happy.
Highly Recommend! Homefix Custom Remodeling Raleigh installed 11 windows in my home. The window installer was very good at what he did and he did the job very well. This was my first contact with Homefix Custom Remodeling Raleigh and I ain't kidding they did an excellent job and I just could not be happier with the way the windows turned out! I highly recommend them and the window installer that did mine! Great job!
Very professional and terrific communication. However, have not heard back from HCR after documenting and requesting some assistance regarding some faults in work. Hope to hear from HCR soon, regarding these fixes.
I guess the best thing I can say is that I don't have much to say! HCR showed up when they said they would, did a great job, then left our yard nice and clean. Replacing a roof can be traumatic, but HCR made everything go smoothly.
Had a door replaced and they made a beautiful piece and it fits perfectly!
In January 2017, I had HomeFix Custom Remodeling (HCR) replace my roof. I went with their Master Elite Roof. I was very impressed by the quality and durability of materials as described by their sales representative. The extra water proofing and special shingles sold me, plus it was rated to last 50 years vs 25 for a normal roof. I am still very happy with my choice. In August of 2019, after a storm, I noticed that one of the roof shingles at the rear edge of my house was lifted up. I called HCR and they were extremely helpful. They had an inspector out within a week. He verified the damage and set forth the process to get it fixed (order replacement shingles, etc.).In August of 2019, they contacted me to see if there were any additional work that I needed done. My house was in need of siding and gutters. Their sale representative did a great job explaining both their offerings in siding and in gutters. In particular, the gutters were impressive as they work together with the roof to form an overall water removal system. The gutter system was much better than what I currently had. My current gutter system had failed in one section and had caused some water damage. HCR took care of the issue completely; fascia board, vented soffit and related materials.I am extremely happy with HCR. Their professionalism and knowledge sold me. I would consider using them again in the future for any related home improvement project.
They were wonderful to work with and fixed our door in less than a day when they started the job. For a custom door it took a while. About a month or so, but it was well worth the wait!
In January 2017, I had HomeFix Custom Remodeling (HCR) replace my roof. I went with their Master Elite Roof. I was very impressed by the quality and durability of materials as described by their sales representative. The extra water proofing and special shingles sold me, plus it was rated to last 50 years vs 25 for a normal roof. I am still very happy with my choice.
In August of 2019, after a storm, I noticed that one of the roof shingles at the rear edge of my house was lifted up. I called HCR and they were extremely helpful. They had an inspector out within a week. He verified the damage and set forth the process to get it fixed (order replacement shingles, etc.).
In August of 2019, they contacted me to see if there were any additional work that I needed done. My house was in need of siding and gutters. Their sale representative did a great job explaining both their offerings in siding and in gutters. In particular, the gutters were impressive as they work together with the roof to form an overall water removal system. The gutter system was much better than what I currently had. My current gutter system had failed in one section and had caused some water damage. HCR took care of the issue completely; fascia board, vented soffit and related materials.
I am extremely happy with HCR. Their professionalism and knowledge sold me. I would consider using them again in the future for any related home improvement project.
Five stars across the board! Homefix Custom Remodeling Norfolk did a fantastic job for me. My new gutters and downspouts look very nice. They replaced ten-year-old gutters with a stylish and new look. It really enhances the appearance of the house. I had just installed a new patio and needed to change the route of the gutters and downspouts. Everything Homefix did was fantastic and they were neat and clean throughout the project. Of course, it hasn't rained in the four weeks since the gutters were installed, so they haven't been put to use, but the rain can't stay away forever. Ironically, the job was delayed initially because of hurricane damage in the area. Homefix was swamped with extra work right when they were scheduled to start my job. My only complaint with them was that they didn't notify me of the delay, I had to contact them to find out why they hadn't shown up. However, Homefix Custom Remodeling Norfolk did such a good job, I'm eager to use them again for another project.
Highly Recommend! Homefix Custom Remodeling Vienna installed two patio doors for me. One upstairs and one downstairs. Four installation technicians arrived with two working together on each door. Before installing the doors they were terrific about letting me know what the process was and what they would be doing or not doing based on any repairs to the frame's etc. that they may have to make. They were very courteous and nice and worked very well together which was refreshing and almost unheard of in today's market. The installation went terrific and my patio doors turned out beautiful! My wife loves them very much! This was a really great experience and the workmanship was exceptional! I highly recommend them!
No surprises and no hidden fees! They did a great job! Homefix Custom Remodeling definitely did a "Five Star" job for me! It was a roofing job and they were very professional completing it. They were on time, and they were easy to work with. They made it a point to do a good job cleaning up the yard before they left. Best of all, there were no surprises, and no hidden fees. They just did what they said they would do, and for the price they quoted! I was very satisfied!
The installation team were all W-2 employees of HCR; the quality of there work was a 10+. Best warranty - lifetime for labor windows/materials!!
Very Good Experience I had looked on the internet about windows and filled out some sort of form to get a callback. Homefix Custom Remodeling Norfolk was the first company to reach out to me. They brought out a sample and went over what they would do and explained things. They were knowledgeable and professional and seemed trustworthy so I went with them. The windows turned out good and their pricing was fair. They took the time not only to explain features about the windows and the expected life span of them but also to answer any of the questions I had for them. They were neat and cleaned up after themselves. They arrived on time and went to work quickly. I am very pleased with the company, the technicians and how everything turned out. I would use Homefix Custom Remodeling Norfolk again.
Good Job! Homefix Custom Remodeling has done several projects for me. This last job was to install insulation. They did a good job and I will know how well the insulation works out when winter comes around!
Very Professional, They Exude Confidence, They Will Be There If There Are Any Issues Homefix Custom Remodeling Vienna came to my home offering their services. The timing just happened to be right and from their presentation, it seemed as if I could trust them so I hired them on to do a few jobs here at the house. I had them do an entire roof replacement, install new gutters and replace a door. The work crews that came out here were wonderful. Each work crew was on time, they started their work as soon as they arrived, they worked quickly and efficiently and they were very professional. They were respectful of my property and they were courteous. The roof replacement took two days and they were very good about cleaning up all the debris and nails from both the roof and yard. The following day the next team installed the gutters and they did a great job. The last crew came the following day to replace the door. All of the workers were very knowledgeable and professional. They were a great company to work with and I would absolutely use Homefix Custom Remodeling Vienna again.
They Did A Good Job Homefix Custom Remodeling Vienna is a good company. I had them come out to do my windows. The tech did a good job and he was respectful of my home. I would use Homefix Custom Remodeling Vienna again.
Awesome Experience! Excellent Workmanship! Homefix Custom Remodeling Norfolk are terrific to work with. I had them install a new roof for me in the past and that turned out very well. When it was time for new windows I gave them a call and scheduled with them to have them install. Initially they were not going to get to me for a while due to them being booked up but they were able to do the job sooner which was fine with me. I financially had not planned for them to install as quickly as they were and they were great about working with me so that I could move some money around and get them paid. Just truly the most fantastic customer service.
The installation of the windows went great and the installation crew were quick and very thorough and professional! The windows turned out awesome and we absolutely love them!
I would like to thank them for their wonderful customer service and wonderful installation crew! Keep up the great work!
Everything Looks Perfect! This was my first time using Homefix Custom Remodeling Norfolk. They did a great job. I hired them to install gutters and downspouts on my home. Everything turned out perfect. The servicemen that did the job were respectful, courteous, and friendly. They arrived on time and they were finished quickly. I highly recommend them. They cleaned up after they finished the job and we are very happy with the work they did.
I love my new windows! I was pleased with Homefix Custom Remodeling Vienna as a company, and with everybody I met there except for the salesman. He came out to my house and gave me a big presentation. After he gave me the estimate, I called him back having second thoughts about the project, and he referred me to the contract, and told me to contact the legal department there. But, there was no phone number there. I asked him for the name of his supervisor, and got no response. All in all, I thought he was a sexist $@!#%. So, I called the company, and Glen, in the quality assurance department was wonderful. He talked to me like I was a real human being, and answered all my questions. I ended up having more new windows installed than I had planned. The installation crew was great, and they did a fantastic job. I can already tell a difference in the temperature with the new windows. I love them!
Very professional people and very nice to deal with! My shingles on the roof were about 22 years old, so I asked Homefix Custom Remodeling Raleigh to come out and re-shingle my roof for me, and replace a few shingles in spots. It was a 12 by 12 pitch roof which is pretty steep. But, they got up there and got to work, and they had the whole thing, including prep work, done within one day. Plus, they painted my skylights for me! I was expecting it to take two or three days, but they really knew what they were doing! They were very nice people to deal with, and very professional!
I'd hire them again! Homefix Custom Remodeling installed a walk-in tub for me. The whole experience was very good. I watched them and they explained every step to me. They were very nice and informative. I'm very happy with my new tub. Five stars for Homefix Custom Remodeling!
It feels like one large family!
The salesman was wonderful. They damaged my mailbox and driveway but promptly paid to have repairs done.
We had HCR come out to replace all of the windows on our house, and overall I've been very satisfied. Yohana spent awhile with us going over the windows they recommend, the energy efficiency ratings, the install process, etc. What I found most compelling was the fact that Yohana brought a heat lamp and a sample window, showed us the amount of heat that penetrated HCR's windows, then compared it to the old windows on our house. The difference was astounding. The installation process itself was a little rocky, hence the 4 stars not 5. The contractors they hired to come out didn't do the best job. We pointed out a few things to them day of, which they did fix, but we still weren't completely satisfied after they left. However, HCR called us shortly after the installation to check in, and I've been very pleased with how they handled our complaints. They sent another HCR employee out to inspect the final product, he agreed with our complaints, and promised he'd resolve them. He came back with a crew pretty quickly, and spent a good amount of time addressing everything we mentioned. Now everything looks great, and we are very very happy with the final result. Due to how they handled our complaints, the fact that they quickly and effectively addressed every single problem, and the quality of the windows we received, we are definitely going to be calling Homefix Custom Remodeling whenever we have projects around the house.
The crew was very professional and cleaned up everything after the job was performed. The insulation of the attic is working well. I would recommend HCR for any insulation job.
Everybody was great! I asked Homefix Custom Remodeling Raleigh to redo the windows in my home. There were 28 windows in all, counting two new windows I had installed. I was very impressed with Homefix, all the way from the people who set up the appointment, to the salesman who came out to do the estimating, to the installers. They all presented themselves in a very professional manner, and I was very comfortable dealing with them. They had great personalities! Their workers showed up on schedule, and were easy to work with. They knew their jobs well, and were very competent. I can already tell a difference with the two new windows, and the increased air flow. I expect that winter will see a much warmer home at a lower energy cost. Overall, my experience was - Homefix is a great company to do business with!
The crew was very professional and cleaned up everything after the job was performed. The insulation of the attic is working well. I would recommend HCR for any insulation job.
excellent services
I just contracted to do my windows and sliding glass door, I had 3 other estimate lined up but I am going to cancel them because of the price and quality of the windows I’m getting from Homefix. Kyle came on time was very thorough and answered all my questions. I can’t wait to see the finished job.
I have already recommended their excellent work! Homefix Custom Remodeling Vienna did a great job installing a new roof for me. I have already recommended them to some of my friends, I would not recommend them if I were not impressed with their work. They did a fine job and the installers were very nice, wonderful people. They treated me with respect and were professionals in every way. I also have a warranty on my new roof which makes me feel confident in the job they did. They cleaned up after themselves very nicely, I did not have to do any cleanup. They are very honest, hard-working people.
Kyle Lewis was great explaining everything to me about the job and cost.
Overall, a good experience. I'm a tradesman myself, so I recognize good work, and Homefix Custom Remodeling did real good work. Their guys were professional and skilled. I am happy with the workmanship. They installed gutters for me. The only problem was with the scheduling. We had worked out a whole scheduling plan which unfortunately got delayed. In the meantime, a storm came through which caused my basement to flood a little bit. Luckily, I was home when the flooding started so I was able to handle it. But I feel like the delay was responsible for some damage to my basement. Otherwise, the job itself was done very well.
On time, and they did a good job! Homefix Custom Remodeling Norfolk recently came out and added some insulation to my attic. This was the first time I had used them. They showed up right on schedule and were very nice people. They seemed to have done a good job for me, and I am happy to recommend them to others
Professional and timely service.
I had a major issue with a few personnel of the company, but when the owner got involved and that was quick, he not only resolved the issue with his pervasive charge that he pursued tirelessly. l am a believer, weather we end up doing business or not, l personally want to assure anyone looking to do business with this company, that you will never look over your shoulder.
The owner will never let you down, l am happy to have come across a professional business man, who is a person of integrity and can be trusted.
Okay Homefix Custom Remodeling installed a new roof. During the installation, some of my landscaping was damaged. I was promised a gift card in compensation, and I still haven't gotten it. I also was told my payments wouldn't start until October and then my bill says the payment is due September 7th. Just to get the sale, they'll tell you whatever, I think. The roof does look beautiful, though. That part of the promise they did keep. They said we would be a showcase home, and they haven't done anything with that either. They haven't done anything they said they would do except the roof. I just feel the salesman was really disingenuous. I would not do business with Homefix Custom Remodeling again.
Excellent Craftsmanship! Everything Was As Promised! I contracted with Homefix Custom Remodeling Raleigh to replace my roof and install new gutters. Everything went really well. A canvasser had come to the door looking to make sales appointments, so I signed up. The salesman was polite and friendly. They gave me an estimate up-front and they stuck to their estimate when the job was finished. The quality of the work was exceptional. I would definitely use Homefix Custom Remodeling Raleigh again in the future!
Overall, I was pleased with the end product, though there were scheduling and communication issues. Homefix Custom Remodeling Norfolk installed the trim around the roof and the fascia boards. When they actually came out and did the work, it went fine. There was some confusion about the color and scheduling and stuff. They actually got the color wrong on the order. Evidently, there were some problems with communications. In the end, I was satisfied with the results. I would use Homefix Custom Remodeling Norfolk again.
It was a good experience! Fast and affordable! My friend recommended Homefix Custom Remodeling Vienna to me when I needed some siding repaired. They came out and gave me a good estimate with a good price. The job was scheduled to take two to three days but Homefix was able to finish it in one working day! They showed up on time and cleaned up very well after themselves. I was home with my daughter during the job and it was noisy! But I am very happy with the results. Homefix Custom Remodeling Vienna did a nice job and the new siding looks really good.
Excellent Workmanship! This was the first time I used Homefix Custom Remodeling. They installed new windows in my home, and they look great and are working well. The guys that did the installation were excellent, very courteous and professional. Their workmanship was excellent. I had a small problem and called them, and they came right back out to fix it. I would recommend them. I am a satisfied customer. My only issue is I did not know that with my new windows I would need to buy one-inch blinds and replace all of my two-inch blinds. I wish I had known this in advance. I will use them again.
Great product. Very fast, clean, and professional.
HCR replaced our roof. They did a great job very quickly, but we had a few issues with the payment schedule after they finished. Payment schedule was not followed according to the contract. Would have given 5 stars if they had been a bit more careful.
HCR replaced our roof. They did a great job very quickly, but we had a few issues with the payment schedule after they finished. Payment schedule was not followed according to the contract. Would have given 5 stars if they had been a bit more careful.
Very Pleasurable Experience! I hired Homefix Custom Remodeling to Install a new roof and gutters on my house. The roofers showed up according to the schedule I had been given. They worked hard and did a good job.
I did see a couple of nails in the yard, but other than that, they cleaned up everything really well. I was very satisfied with the work done by Homefix Custom Remodeling, and I have already recommended them to a friend!
We had the rep, Kyle Lewis, from Homefix come today to give us an estimate on replacing the roof. He explained in detail the process and the cost. He was very nice and professional and detailed even though we had advised him that were not going to have the work done for 6 months or so. He advised that the estimate was good for a year. This was a pleasant experience.
I love it
Satisfied Customer! There were young men in my area that were making appointments for Homefix Custom Remodeling Raleigh, and I made an appointment with them to talk about replacing my roof.
I liked what they had to offer, so I hired them to replace the roof. The roofers were here on time. They finished in a timely manner. They cleaned up after themselves. Everyone was very professional. There were no surprises and Homefix Custom Remodeling Raleigh stuck to the estimate I was given. I am very happy with the work done by Homefix Custom Remodeling Raleigh!
Very nice to work with
Kyle was well prepared and friendly. I had some questions about custom work and he was able to give me options right away.
I just contracted to do my windows and sliding glass door, I had 3 other estimate lined up but I am going to cancel them because of the price and quality of the windows I’m getting from Homefix. Kyle came on time was very thorough and answered all my questions. I can’t wait to see the finished job.
Good This was my first time using Homefix Custom Remodeling Norfolk. I found them doing a search on the internet. I had them replace my roof. The workers were prompt, polite and professional. They were respectful of my property and they cleaned up everything well. Their pricing was fair. I definitely recommend using Homefix Custom Remodeling Norfolk.
Higher quality materials, but shop around for competitive rates. Also it took a few weeks for them to come back and make corrections. If you are financing you project via loan, use your OWN financial institution. I assure you will get better rates.
Incredible workmanship. Wonderful customer service.
Good customer service.
We hired HCR to replace our roof and windows. They did a great job with both and were very friendly, but we also had issues with how they left the work area when they were done. We had several plants in the garden that were killed, garden decorations destroyed, and many nails and debris left in the yard and in my child's room. Would have given 5 stars if they had been a bit more careful and cleaned up completely
Ok
They were responsive, courteous, and did a great job. Now we wait to see the difference on the electric bill.
Love the Lifetime Warranty! I needed a new roof, and there were young people in my neighborhood canvassing to set up appointments for Homefix Custom Remodeling Vienna, so I made an appointment. The salesman came out and we agreed on the project. Homefix Custom Remodeling Vienna installed a replacement roof. They stuck to the original estimate, and they cleaned up after themselves. They were a little late in arriving, but other than that, everything was just fine. I would use Homefix Custom Remodeling Vienna again.
Very Positive Experience! Homefix Custom Remodeling Raleigh put on a roof on my house. I was in need of a roof, and they had this young man in my neighborhood, so I made an appointment for the salesman to come out. He did a very good sales job so I hired Homefix to replace the roof.
They were here when they said they were going to be here. They did a nice job. They cleaned up behind themselves. I was pretty pleased with that. They did a really good job of that. When you get what you expect, then you're satisfied. They did what I expected them to do. I thought they were very professional. I'm disabled, and I noticed and I was pleased by it that when I needed to get my car out of the street, one of the Homefix Custom Remodeling Raleigh guys went and moved my car for me. I thought that was a little above and beyond. In today's market getting just ordinary service seems to be the highest standard, but I was really pleased with the service I received from Homefix Custom Remodeling Raleigh.
Homefix Custom Remodeling was great and I'd recommend them to anybody! I hired Homefix Custom Remodeling to install replacement windows and to replace the gutters on my home. They were very good at communication. I had no issues while the project was going on. They were on time, they were prompt, they did their job, and they left. You couldn't ask for anything better than that. I would recommend Homefix Custom Remodeling to anybody!
Very professional. They came out to the house and sat down with my wife and I and completely explained the entire process. When the representative left we were not scratching our heads wonder what we were just told. The representative answered all of our questions in a courteous and professional manner. He did not try to feed us a line of bull, he just presented the facts and let them speak for themselves. They were prompt, on time, and cleaned up after themselves. Top notch company! I would recommend them to all my friends. Thank you for making the process painless.
The work man were really skilled, paying attention to detail and very pleasant.
We had our windows installed and they look good. Crew was good and clean up was fairly okay. Time will tell if it is the quality we paid for. Be sure to ask this company about window treatments after windows are installed. They do not reinstall blinds and if they do, we were told it would be an extra charge. We had 2 windows done for a fraction of what HCR windows cost, by another company a few years ago. Yes, the company says you have to remove all window treatments, but guess what, when I told them we could not install them back, the guy said no problem, they'll help with that. HCR does not. For what it costed to have pro grade windows install, I think they could more than offer customers to at least reinstall the blinds. I now have to search for someone to do them for me, pay more money and hopefully find someone trustworthy. A word of advice, there are many companies with far greater ratings who reinstall the blinds. As a customer, if I have to worry about more work after my windows are installed, I'll choose another company which makes my life easier.
I just had my entry door replaced after having had my roof replaced back in 2016 by HCR. The quality of the work HCR's crews do and the warranty behind their work and products is why I came back to them to purchase the door. The sticker price can be surprising at first, especially if you've shopped the big box stores, but the difference in the expertise of the installation crew, the product, the project management, the warranty...when everything is put together, I'm very pleased and satisfied with HCR.
Chesley is an amazing rep! He showed up on time (which i really appreciate). He helped me select a beautiful arrangement of siding for my home! Definitely is well deserving of 5 stars!
HCR did a great job replacing my gutters. They look great, and with the Bulldog gutter covers I am looking forward to never cleaning the gutters again.
Extremely Good! Homefix Custom Remodeling Norfolk did a terrific job for us! This was our first time using their services. We heard about them through BJ's here in town. We had them do the roof and gutters for us. Everything turned out great. They were timely, clean, diligent and didn't bother me at all. They only had to ask me to unlock the gate so they could get o the back yard. They were on time, respectful of our property and even covered the front porch because we recently had a new railing put in. They took the time to explain what they were doing and they also took the time to answer the few questions I had for them. Their pricing was fair and I would use Homefix Custom Remodeling Norfolk again!
They were quick
The windows that have been replaced look amazing. The company is very professional and will do what they can make your experience a great one. The work from the salesman to the installers to the project manager very professional and amazing to work with.
Great company to work with. Love my new windows and the process was easy. Great customer services and staff
A representative from Homefix came by and gave us a free estimate on replacing our roof, after a few concerns we had were met with high caliber customer service, I can tell this company is top notch. Thank you Homefix Custom.
Thomas was always available for our concerns. The work crew had a very high work ethic and best of all - the end product looks fantastic. Couldn’t be happier with our roof replacement. I would highly recommend this company to handle your replacement needs.
Sean Dunleavy gave us a thorough quote and worked with us on the price for our roof replacement and window replacements. I can't wait to see what our house is going to look like when we get the install!
They have not performed any work at this point, but Isaac was very engaging, knowledgable, and completely committed to his company and the service/support we'll receive. Based on that alone, so far Homefix Custom Remodeling (HCR) has scored all '5's' in my book!
Six Stars! Extremely professional! Amazing! If possible, I would give Homefix Custom Remodeling Norfolk "Six Stars", instead of "Five Stars!" And this is coming from someone who has helped build her own home, and expects a lot. This was a unique project. A special order window. We needed to replace a large window, with masonry around it, and frankly, I did not have any confidence that anybody could do it right. But Homefix did! Their people arrived early, and that was something when you consider there was a big festival in town, and a lot of the roads were closed. Then they set to work, and it was amazing! Everything was just right! They even cleaned up so well that you could not tell they had been there. And I can usually always find at least one piece of something left laying around. Not this time. They were extremely professional in their skills! And, the window is so nice! We can see out, but nobody can see in. And the difference in air quality, noise, and temperature is spectacular! I have already referred Homefix to other people!
They are extremely professional and deliver a very high quality product. We hired them to replace a sliding glass door. From start to finish, I was kept informed of how things were progressing. The cost was a little more than I hoped for, but I have learned that you get what you pay for. When the door was installed, everything was explained from start to finish and let me know that if I had any issues at all, just to give them a call and they would come out and make it right. I highly recommend them.
They were timely, cleaned up after themselves very good Quality work
Great Job, Cleaned up before They Left! I recently had Homefix Custom Remodeling Raleigh replace the roof on my home. They did a very good job. They were friendly and conscientious. They were all about business when they came to my home, and it really looked like they knew what they were doing. I would gladly recommend them because of the fine job they did. I would say that all their time was well spent. They even cleaned up before they left, I did not have to pick up even one small piece of debris. I would definitely use them again.
Sean Dunleavy gave us a presentation tonight and we were very impressed by the roofing products and the information which wr were interested in on the roof. He did an excellent job and hopefully when we are at the better time we can get the roof because we really liked their products.
great job and great communication
Sean was very thorough. So glad I was able to go through the detailed education on roofing. I feel very confident that the job will be done in the highest quality.
(Traducido por Google) Chesley K. fue increíble. Respondió todas mis preguntas y me tranquilizó por mis preocupaciones. Espero una hermosa y nueva apariencia en mi hogar en unas pocas semanas.(Texto original)Chesley K. was awesome. He answered all of my questions and put my mind at ease for my concerns. I look forward to a beautiful new look on my home in a few weeks.
(Traducido por Google) Homefix hizo un gran trabajo con la instalación de mi ventana de principio a fin. Manteniéndome informado durante todo el proceso y el día de la instalación, su equipo hizo un trabajo fantástico y mis nuevas ventanas son increíbles.(Texto original)Homefix did a great job with my window installation from start to finish. keeping me informed throughout the process and on the day of the install, their crew did a fantastic job and my new windows are awesome.
Steve and Eric did a wonderful job. They took extra time and effort and made sure that we would be satisfied, awesome work guys.
Evan Thomas is absolutely amazing, he came to my house a couple weeks ago and pointed out some issues with my windows that I didn't even know I had. I am forever grateful to him. The results from HCR coming out and installing new windows are superb. They are so easy to deal with and they really care about their customers! Never had a rep come to my door that was so nice and professional until now. I wish I could give Evan more than 5 stars. He deserves a raise!
(Traducido por Google) Chesley kennedy es el mejor contento de trabajar con él 5 estrellas sin piedad(Texto original)chesley kennedy is the best glad to work with him 5 star no dout
Great place to work
Chesley was wonderful . He was very detailed and made sure I understood the process for window and roof replacement. Thank you for taking the time and being so thorough.
Kerry Dobson was very pleasant and helpful
I hired Homefix Custom Remodeling to replace my roof, as the one I had was very old (25yr) and had several issues with it. After I made the appointment, Ben Schwartz, came out and discussed with me all of my options. He was very kind, polite, and professional and unlike many other companies he did not push me in one direction or another. My wife was not present for the initial meeting, so I asked him to come back when she could be here to make sure she was aware of all the options as well. Our second meeting went exactly like the first and we were excited to sign up.Ben was extremely helpful throughout the process and came out to inspect the crew during installation to make sure everything went well. The crew was on time, professional, and did a masterful job of installation and clean up! In short, I would highly recommend hiring Homefix Custom Remodeling for any exterior home remodel. We are looking at vinyl siding next and will certainly be in touch with Ben again!
Sean came out and gave us a quote for replacing all of the windows and siding on our house. He was very friendly and knowledgable about their products and was able to answer all of our questions.
Kerry Dobson Marketing Director stop by house to give me a estimate on my attic insulation. She was very polite and nice a warm hearted person that cares about families and not trying to price gouge. I will continue to work with her and her company in the near future. Just because of her great insight on her job and what her company stands for. I would recommend this company to anyone that ask me. This Marketing Director get 5⭐️ keep doing the great work Mrs Kerry and HCR!!!
(Traducido por Google) Kerry Dobson es increíble! Era muy educada, profesional y organizada.Está preparada educativamente para informarle con cualquier pregunta o inquietud que pueda tener sobre su hogar. Actualmente no puedo comprar lo que se ofreció en este momento, pero cuando lo haga, definitivamente la llamaré.(Texto original)Kerry Dobson is amazing! She was very polite, professional, and organized. She is educationally prepared to inform you with any questions or concerns you may have about your home. I'm currently not able to purchase what was offered at this time, but when I do, I will definitely give her a call.
(Traducido por Google) Kerry Dobson fue excelente al explicar el producto, los mejores beneficios del producto y la calidad. Estaba muy bien informada. Fue muy amable y explicó todo lo que era muy comprensible.(Texto original)Kerry Dobson was great at explaining the product the best benefits of the product and the quality.She was very knowledgeable.She was very friendly and explained everything that was very understandable.
Chesley really helped me understand what the options are and decide what was best for me.
Very pleased with what HCR did with my roof. Salesman, Brian Foley was very professional, knowledgeable in the work, worked in home remodeling professionally. Ryan Price, the field supervisor did everything he said he would do. Showed up, managed the operation without issue. Sara scander regional roofing manager was very helpful with making with making payment a smooth process. No debris were left in my yard. I did have to get them back out to move a very heavy flower pot back in place the next day. Would reccomend to anybody. A little pricey but you get what you pay for.
(Traducido por Google) HCR reemplazó mis canalones y bajantes. Lo hicieron a tiempo, dentro del precio cotizado, y el trabajo fue de primera calidad. Incluso recortaron los árboles de la casa que necesitaban ser recortados para la instalación. Todos los miembros de HCR con los que trabajé eran profesionales y educados. Definitivamente un negocio recomendado.(Texto original)HCR replaced my gutters and downspouts. They did it on time, within the quoted price, and the work was top quality. They even trimmed the trees away from the house that needed to be trimmed for the install. Everyone from HCR that I worked with was professional and polite. Definitely a recommended business.
We were very satisfied from start to finish with this company regarding our windows replacement!We went through BJ's Wholesale Club.Price was good, windows are great, and work was done well. We are very pleased!!
(Traducido por Google) Estoy feliz con mis nuevas ventanas y la amigable profesionalidad del equipo de instalación y el soporte de ventas durante el proceso.(Texto original)I'm happy with my new windows and the friendly professionalism of the installation crew and sales support during the process.
Kerry Dobson was fantastic. She was very patient and informative, and when she left I felt like I knew more about my home than I've ever known. I also have a much better understanding of the roofing process and the importance of quality work. I felt like she truly cared about my family and our needs. I look forward to having HCR take care of my home remodeling needs in the future!
Outstanding! Door Looks Amazing! When I initially became aware of Homefix Custom Remodeling Norfolk I kiosk the front desk to schedule a representative out to give me a quote. The representative, salesman, arrived at the house and he was friendly and he really did a good job preparing us for what was to come. He did not leave us with many questions that needed to be answered. I believed he was well educated in this business.
There were some scheduling conflicts as we were going out of state but once we were back they scheduled us right away. The new door was installed in exactly the time frame that they gave us. Initially I was hesitant about the color of the door that we had chosen but it has turned out to be an outstandingly good thing for us. The door looks amazing and we were taking a chance and initially skeptical about a black door but it has really grown on me and I love it. I will be doing the shutters to match and compliment the door and will reach out to Homefix Custom Remodeling Norfolk to see if they provide this service as well.
Terrific, outstanding experience! We were well informed and educated by the salesman through this whole process!
I recommend this company for great customer service and quality products
Completed All Doors and Windows in a Very Fast, Efficient Manner! Homefix Custom Remodeling replaced all the windows in my house. They replaced all the exterior doors, six of them, including the two garage doors. They did a beautiful job and we're very happy with them. You spend a lot of money and you hope you're going to be happy. I'm very happy. Know what you want to do going in, work with them, and they can get it done. They replaced all my windows in one day. That was pretty cool. The doors were pretty quick also, but one of the doors had to be ordered. The actual install only took a couple of hours. Homefix Custom Remodeling was fast, efficient, and they got the job done.
Steve and Eric did a wonderful job. They took extra time and effort and made sure that we would be satisfied, awesome work guys.
I was planning to replace the gutters eventually when a representative from HCR knocked on my door. It was motivation to initiate the educational process to learn about gutter materials, sizes and prices. A meeting was arranged for the following evening. Kai was the account associate who was knowledgeable and patient and provided a brief presentation. I was convinced to forgo estimates from other companies due to fair price negotiations and the willingness of HCR to customize the gutter and downspouts to the larger 5” and 3” x 4” options, respectively. The 50 year umbrella warranty was a further attractive feature. Andy was easy to work with to arrange with accommodating crew manager, Jerson, to install the final two sections of gutter guards and to provide the final two payments to Ryan.
All around great experience from beginning to end. HCR made recommendations based on my actual needs without trying to upsell me. They performed excellent work and properly cleaned up without leaving a speck of trash on my property. HCR communicated throughout the process and were able to receive materials earlier than promised. They followed up with me during and after the work was performed to ensure my satisfaction. Top notch company and will definitely hire them for future projects.
They did an excellent job! Homefix Custom Remodeling Raleigh came out and worked on my roof, gutters, and soffits for me. They did an excellent job! The only slight problem I had was, that they showed on two different days without calling me first to let me know they were coming. Luckily, I was home on both days, and was able to give them some special instructions on the work. Plus, I just like to be there when someone is working on my home. But other than that, everything was fine. Their employees were nice people, and very professional. And the finished product was great! Like I said before, they did an excellent job!
I just had some windows replaced by HCR and I am thrilled! The whole experience from my first meeting with Kristina to the final install was professional, responsive and very pleasant. The communication all the along the process kept me informed so I never had to wonder what was going on or when were things going to happen. Kristina said in our initial meeting that HCR is really concerned that they leave their customers happy and completely satisfied. Turns out , they really do care and they deliver. I highly recommend them and will be referring my friends and will look to them for my next big project.
Quick, Fast, and Easy! Homefix Custom Remodeling did the insulation in the attic. The sales representative who came out is actually how I made my appointment. The technicians arrived a few minutes early and they did a walk-through with me prior to the install to show me everything that they would do.
They sealed the old insulation down and then put in blown-in foam insulation on top. Everything went very smoothly. I didn't have any issues. They cleaned up and everything and it went very quick. We did a walk-through afterward as well, to make sure I was satisfied with the job. The office staff was fine when I dealt with them. I have definitely noticed the difference with the new insulation! I highly recommend Homefix Custom Remodeling!
My husband and I hired HCR for a full home remodel --- siding, windows, storm doors, roofing, trim, and gutters. It all started when we met with Kristina Kelly for a consultation, who was friendly, communicative, professional, and patient with us. She is an extreme asset to your company. After install began, there were a few hiccups with the window/door crew clean up but it was addressed promptly and professionally. The siding crew was simply amazing and stayed late to make sure the job was completed on time, and despite being busy working they also helped me bring my groceries in!! The roofing crew was equally great, working hard and long and keeping us informed of what needed to be replaced as far as bad wood.We had to have the service tech, Kyle come out and adjust some things with the storm doors, but he was kind and professional, working in the heat to get the job done and make sure we were happy. The project manager, Ben Schwartz, was also kind and professional. He came out and performed a final site check to make sure everything was taken care of and helped me make sure everything was in proper order.Overall I would highly recommend HCR to anyone and everyone. The famous saying is you get what you pay for, and this experience has proven that to a T. My experience has been extremely positive and we are both very happy!
I have more windows to be done, and i will be calling Homefix to do those as well! I hired Homefix Custom Remodeling Norfolk to replace the windows in my house because the house is over 67 years old and the old windows weren't in good shape. I had all of the downstairs windows done this time, and I plan to have Homefix Custom Remodeling Norfolk replace the upstairs windows in the future. Everyone at Homefix was very nice. The sales representative was exceptionally nice. He was knowledgeable and professional. On the day of the installation, the installers arrived on time. They did the job quickly. They took care not to damage the property, and they cleaned up after they finished the work. Everyone at Homefix Custom Remodeling Norfolk was very professional. I was very pleased with the work and with my experience.
We had a great experience with HCR. They gave us a fair price that was lower than some competitors, but with excellent quality work. Come time for window installation day, it went very smoothly and they finished 12 windows in one day. The workers were courteous, professional, and did great work. The windows look absolutely fantastic and we can now open our windows!! Before, they were painted shut, which we thought was a fire hazard. I also didn’t realize they’d replace the window borders on the outside, which replaced a lot of rotted material causing leaks. Lastly, these windows are so much easier to handle and clean. Looks soooo much better now with added functionality. One minor suggestion - after closing the deal and signing the papers, deal with the installation/billing office for payment. We initially dealt with the consultant for payment, who didn’t pick up payment after the first check was lost in the mail. The installation/billing office quickly processed this.
We had a great experience with HCR. They gave us a fair price that was lower than some competitors, but with excellent quality work. Come time for window installation day, it went very smoothly and they finished 12 windows in one day. The workers were courteous, professional, and did great work. The windows look absolutely fantastic and we can now open our windows!! Before, they were painted shut, which we thought was a fire hazard. I also didn’t realize they’d replace the window borders on the outside, which replaced a lot of rotted material causing leaks. Lastly, these windows are so much easier to handle and clean. Looks soooo much better now with added functionality. One minor suggestion - after closing the deal and signing the papers, deal with the installation/billing office for payment. We initially dealt with the consultant for payment, who didn’t pick up payment after the first check was lost in the mail. The installation/billing office quickly processed this.
Had an amazing experience. Everyone was extremely polite professional and knowledgeable. I have referred them to all my family and friends.
It was a great experience. They did good quality work and were effiicient This was the first time using Homefix Custom Remodeling Vienna. They put on a new roof on my townhome. They did a very good job. They were very efficient and cleaned up after themselves. Plus, when it rained, they notified me immediately and told me when they were coming back out. The gentleman whom I interacted with was not only easy to work, but he was knowledgeable as well. He was polite and courteous. I would recommend Homefix Custom Remodeling Vienna to my family and friends.
I got a new front door. It is great quality, beautiful, and the installation day was seamless. That said, there were some strange scheduling policies and a lot of scheduling issues. I (single female) own my home and was told my boyfriend (who lives there and pays rent) had to be present during the meeting. I tried to explain that I own my home and my opinion was the only one that mattered in this case, but that didn't matter to the HCR reps. I was told the meeting couldn't be scheduled until he was there, then someone called me the next day and said the meeting was confirmed knowing it would be just me, then when the rep came to my home he wouldn't start the meeting until my boyfriend was there. I had to make him come home from work just so he could sit there in silence while I told the rep what door I wanted. It was incredibly bizarre and came off incredibly sexist (although, after complaining to few folks at HCR I have been assured it is not. They said they get this complaint a lot but makes me wonder, why not change your policy to improve customer perception and experience?)I was told it would take 4-6 weeks to get the door made, but it ended up taking about 11. I had to make many calls to try to figure out when my door would be installed because no one was giving me any updates. I leaned a lot on the Richmond project manager, Jim, who was excellent, responsive, and had great customer service. I would recommend HCR but would recommend getting firm commitments on timelines and also make sure you're okay with having to have another "decision maker" at your appointment. If you're going to be meeting with the rep alone, it may cause issues.
Very Professional In Their Work I work in a volunteer fire department. I was looking for someone who could help us with replacement windows for the fire station, and I found Homefix Custom Remodeling. The representative came out and gave us an estimate on the work. When the installers arrived, they were on time, very professional. They cleaned everything out, put tarps down, and removed and replaced all eleven windows in a day. All I had to do was to sit and watch. I was impressed with the job they did. All the volunteer firefighters were very happy. I highly recommend Homefix Custom Remodeling.
Timely, Effective, Very Neat, Very Quiet! They Were Great! Homefix Custom Remodeling installed replacement windows throughout the whole house. I contacted them online, and the office staff texted me to let me know a date; the date wasn't good, so I called them and they worked with me to get a good date. The installers arrived on time. They were very communicative and friendly, and they explained everything to me. They were there on time, they got the work done early, they cleaned up when they finished. They were friendly and nice and very quiet. I had an issue with one window, and they corrected it right away. I was very satisfied and I would highly recommend Homefix Custom Remodeling!
My family recently chose Homefix Custom Remodeling to replace and install a new roof in my mom s house. Throughout the initial bidding process, we were impressed by the professionalism of Mr. Jason. He informed us on roofing specifics and answered all our questions. He gave my mom the confidence to go with HCR on what she considers a huge investment. Within a week of signing, we were scheduled for the installation. The roof was scheduled first with the gutters to be installed another day. Franklin s crew came early with the goal of finishing in a day. They were efficient, professional, friendly and very much focused on their work. They cleaned the job site completely. The gutters were scheduled a week later and took two days to install. There were some nails left on the roof and around the surrounding area but the crew came back to clean when we called. Overall, we were happy with our new beautiful roof. We would recommend HCR to anyone in need of a new roof installed. The only thing that we wished we were warned about was that the existing fascia board and soffit that we wanted replaced should have been done first before the installation of the new roof. Had we known that these are not part of the roof replacement, we would have had them replaced before having the new roof and gutters installed.
Exceptional work in replacing my roof. New roof is just beautiful.
Fair & Reasonable Homefix Custom Remodeling Virginia Beach did a really good job for me! This was my first time using their services. They came to my door asking if I needed any services done. I found that to be a surprising approach, but a good one as I did need work and I would not have known about them otherwise. I had them install new gutters for me. The work turned out good. Their quality is good and their service is good. The workers who installed them were on time and respectful of my property. They cleaned up everything well too! If you need services done then, by all means, call Homefix Custom Remodeling Virginia Beach!
good work
Im still waiting for the waste to be removed. They did remove the waste. I would not recommend this company.
Great work! Very professional Homefix Custom Remodeling Vienna replaced my gutters for me. This was the first time I had hired them. I learned about their company at the Chesapeake Jubilee. I give them a five-star review because they arrived at the scheduled time and the work was done within the time frame they gave me. The work was done well. They guys were polite and cleaned the premises before leaving. Homefix Custom Remodeling Vienna is a very professional company!
Friendly & Courteous Crew That Did A Good Job! Homefix Custom Remodeling Virginia Beach did a really good job for me. This was my first time using their services. Actually, they contacted me about the possibility of getting a new roof. After listening to them and getting their quote I went with their services for a new roof and gutters. The installers were prompt, polite and professional. They were respectful of my home and yard and they were courteous. They explained what they would be doing and asked if I had any questions. Their pricing was a little bit high but overall it was fair for what they did. The only thing that I would like to see them change is the nail pick up. They did a great job checking the yard for nails but they forgot to do the same on the roof because when we got our first rain storm a lot of the excess nails fell down onto the driveway. Everything else was really good and I would absolutely recommend Homefix Custom Remodeling Virginia Beach!
Danny was very pleasant and helpful. Everything was timely and professional. I am using HCR for my next project now. The value is unbeatable. Danny made it very easy and educational. I know I am in good hands with Danny and HCR.
I was very pleased with the work done by Homefix Custom Remodeling. They said it would be between 3 and 8 weeks to get scheduled and it was scheduled after only 1 week! I was not home during some of the work but when I got home, it looked great and you would hardly know they were there. A few small things needed touching up and they were there very quickly to fix them. Everyone that I worked with was very professional and pleasant. Would definitely recommend them!
I have had a wonderful experience with HCR. Ben Wagner gave a very pleasant and thorough description of the company and its services. The company gave thorough descriptions of what to expect and followed through. The work was done in a timely manner and the workers made sure that my property was protected and clean when the job was finished. I love my new roof.
I was very pleased with the work done by Homefix Custom Remodeling. They said it would be between 3 and 8 weeks to get scheduled and it was scheduled after only 1 week! I was not home during some of the work but when I got home, it looked great and you would hardly know they were there. A few small things needed touching up and they were there very quickly to fix them. Everyone that I worked with was very professional and pleasant. Would definitely recommend them!
A good experience from start to finish. Ryan's presentation of the windows I was getting vs the windows I had, quickly made me realize how much of my money was literally going out them! Ryan's team was fast with the measurements and ordering. Bud and his crew arrived as agreed and were fabulous, fast and efficient. They even reinstalled my blinds for me when they were done! Maybe that is standard, but it certainly wasn't expected; and with 15 windows - it was very much appreciated! The windows and sliding glass door look amazing and makes my house inside and out look so much better! I'm able to keep it cooled more efficiently and couldn't be more pleased with the process and results. I'd highly recommend HomeFix CR and their team of professionals!
Excellent Experience All Around Homefix Custom Remodeling Raleigh installed four replacement windows for us. Their customer service was very helpful, and it was easy to schedule an appointment. On the day of the appointment, the Installers arrived on time, They were wonderful. They were very helpful, very friendly. They told us exactly what they were going to do and then they did it. The whole process took about three and a half hours and they cleaned up and hauled away the old windows. We would definitely use Homefix Custom Remodeling Raleigh again!
Great experience, Bob was great, feedback from HCR management to employee to customer was great!!! Highly recommend
The roof looks beautiful and I would recommend HCR to others. The only concern we have (and have voiced to HCR) is the lack of communication during the install of our roof as well as the after math of the process. Though the roof looks fantastic we don't know if it was installed correctly as there did not seem to be a supervisor on site or any updates on the progress. The process in our situation included an estimate, an agreement, the work, and that's it. It has been a couple of weeks since the roof has been completed and we still haven't had someone at our home review the project for proper install/completion...or at least non which have made themselves known to us. The gentleman who provided our estimate has reached out and one of the project coordinators as well but my concerns still stand. I believe the roof was installed properly, however, reassurance from a roof expert would be nice.
We are satisfied! Homefix Custom Remodeling put in a sliding glass door for us. They seemed to know what they were doing. They had one gentleman who helped us decide to do the job, and then pick out the door. Then another man came out to do the actual measurements. Finally, they installed it for us. They all showed up on time, and were friendly and polite people. So far, we are quite satisfied with their services!
I Would Highly Recommend Them To Friends, Family & Everyone Homefix Custom Remodeling Vienna did a fantastic job for me! This was my first time using them. I went online, filled out an email to get information and Homefix was one of several companies that reached out to me. I went with Homefix because their rep was the most informative and friendly. I had them demo some old windows and install new ones for me. The installers were prompt, polite and professional. They were respectful of my property. Their pricing was reasonable and the installers were very courteous. They took the time to explain some of the features to me and answered my questions. I would highly recommend Homefix Custom Remodeling Vienna!
I appreciate the quality of the work and the kindness and thoughtfulness of the team in working with each other and the finished work is excellent. The Hardy Board look magnificent on my house. Excellent!
Loved the knowledge and professionalism. Waiting to incorporate proposed work into our budget but will once we can due to the value of such a quality product. Kerry Dobson is the main reason for our review - she was excellent.
Chesley came to my home and was so personal but also very informative. When he left I felt so aware of the process of this home improvement. During The entire visit I was comfortable and it was very relaxing and i felt like he was honest and trustworthy because he gave me options and did not try to lock me into one situation. Loved this rep!!!
The company representative Chesley Kennedy went above and beyond to make sure that all of my needs and wants were met and exceeded. He is truly a value to your company! Can’t wait for my house to be transformed!!!
Chesley Kennedy did a smash up job explaining the company and their products. So much so that I couldn't resist purchasing windows for the entire house. I felt very comfortable making this decision.
On the expensive side, but did great job.
Best roofing experience This was the first time I've used Homefix Custom Remodeling Raleigh. They replaced my roof with Timberline shingles. It was very beautifully done. There were no problems. And I had great communications with Sarah, the Regional Manager, using texting, email and the phone. She was very efficient. The representative who presented the product to me answered all my questions and explained everything carefully. He was very pleasant. Making an appointment was easy too. They informed me of a date. But when that date didn't work for me, they presented another date. And we finally made it work. They were very professional as well as friendly. They were very informative and very responsive. I would absolutely recommend Homefix Custom Remodeling Raleigh to my family and friends.
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Exactly As Promised The guy from Homefix Custom Remodeling Raleigh came out and gave me an estimate concerning my gutters. He told me what the installers were going to do, and once they showed, they did exactly as promised. They replaced my gutters and didn't even leave a mess. This was my first experience with Homefix, and I something came up again, I would use them.
They did a good job! Very satisfied! Homefix Custom Remodeling came out and replaced some windows for me. Their workers showed up on time, and they were nice people - easy to get along with. They did a good job on the windows, and did exactly what they said they would do! Very satisfied!
Very impressed with the company . Ben came out and did the estimate and said the job would be scheduled about the first week in July. The job was expedited and they got it done the first week in June . The crew arrived early and jumped right in and the job was done the same day . No mess left around all the materials that were not used on the job were stacked neatly and out of the way to be picked up by the Project Manager who also was very professional answered any and all questions I had . I will suggest them to anyone looking to have work done and done correctly .
Did what was expected and no mess left.
Exhilarating experience with good results! I hired Homefix Custom Remodeling for two projects. Initially, I contracted them to do window replacement. I was extremely pleased with that project and had a great experience with a great team and a great project manager. So when the project manager offered to facilitate a second phase, I was willing to amend the contract and added gutters and trim work. He and I agreed that it would be the same great process with a similarly great team. Unfortunately, the second team surprised me when they showed up without establishing a schedule or detailing the scope of the work. I was caught unaware and had trouble communicating my expectations with them because they seemed to only speak Spanish. The project manager was also caught off-guard but he quickly mitigated the problem and made sure to catch up all the scheduling details to guarantee that I was content. This threw off the workflow of the contract a little bit, but the project manager demonstrated a willingness to work through everything and put it back on an even keel. I ended up very happy with the work that was done. In summary, I was extremely satisfied with the first team. I didn't observe the work of the second team but ended up happy with the results. I am pretty sure this was just an anomaly on the part of Homefix Custom Remodeling and recommend them highly to others.
the roof and gutters turned out amazing! perfect match to the house. great clean up afterwards. the crew did a great job 👍 👍 thanks again
I met with Chesley Kennedy today.I must say Chesley is a very good representative for your company.I was very pleased with his representation.Very friendly and knowledgeable answered questions thoroughly.
Very professional. Thoroughly presented the process with no sales pressure.
Chesley Kennedy was my sales associate and he was amazing. He had to actually come back twice and both times was very professional and patient. He made the entire process easier by how knowledgeable he was. I would recommend him to anyone.
The representative Chesley was very professional and did everything he could to help us with our hail damaged roof. We look forward to getting approval from our insurance so we can get the roof replaced by HCR.
It has been a pleasure working with the people from Homefix Custom Remodeling. I started out having 2 windows replaced, and the job done by Bob Walker was top-notch. Afterwards, I worked with Jim McMullin and had my roof replaced. I have seen other new roofs, but I believe that I have the best looking roof in the neighborhood. I would say that the people who work for Homefix make the company look good!!
Could not have been more pleased with the professionalism of the entire staff. The installation of my new windows and sliding glass doors went very well and the installers did an excellent job!
After a home visit from Emily Rinaldo, sales representative for Homefix Custom Remodeling in Richmond, my wife and I decided to hire the company to replace the roof on our home. Emily took the time to listen to our concerns about what we were looking for in a new roof and presented options for the new roofing shingles and underlying materials. She answered all our questions about the company and the installation process. She even made notes in the final contract about what areas of our landscaping would require extra protection during the removing of the old roof. After the contact was signed, numerous people within the company contacted us to ensure that the project would be started and completed in a proper manner. Sara, roofing install manager, kept us informed when the materials were ordered and to be delivered, along with an installation date.The installation crew, led by Edgar, did a fantastic job with the roof installation and daily cleanup of the job site. The crew worked long hours under the hot sun and communicated well as the demolition and installation of the new roof progressed. They were courteous and gracious.Jim McMullin, Project Manager for Homefix Custom Remodeling, made a final site visit along with Emily to making sure we were happy with the job and asked if we had any additional questions or concerns. Jim reminded me about the extended roof warranty and that if any issues arise that I call him directly.Overall, our decision we made to hire Homefix Custom Remodeling exceeded our expectations. Thank you for a job well done. We would highly recommend this company.
Thomas was excellent and eased us through what we felt was a daunting task. We look forward to the finished product and have high expectations!
After a home visit from Emily R******, sales representative for Homefix Custom Remodeling in Richmond, my wife and I decided to hire the company to replace the roof on our home. Emily took the time to listen to our concerns about what we were looking for in a new roof and presented options for the new roofing shingles and underlying materials. She answered all our questions about the company and the installation process. She even made notes in the final contract about what areas of our landscaping would require extra protection during the removing of the old roof. After the contact was signed, numerous people within the company contacted us to ensure that the project would be started and completed in a proper manner. Sara, roofing install manager, kept us informed when the materials were ordered and to be delivered, along with an installation date. The installation crew, led by Edgar, did a fantastic job with the roof installation and daily cleanup of the job site. The crew worked long hours under the hot sun and communicated well as the demolition and installation of the new roof progressed. They were courteous and gracious. Jim M*******, Project Manager for Homefix Custom Remodeling, made a final site visit along with Emily to making sure we were happy with the job and asked if we had any additional questions or concerns. Jim reminded me about the extended roof warranty and that if any issues arise that I call him directly. Overall, our decision we made to hire Homefix Custom Remodeling exceeded our expectations. Thank you for a job well done. We would highly recommend this company.
Great experience, Bob was great, feedback from HCR management to employee to customer was great!!! Highly recommend
Friendly, efficient, and focused! I asked Homefix Custom Remodeling to do a re-roofing job for me. I can not believe how efficient they were! They were here maybe five or six hours, and they were finished. They showed up on time, and got right to work, and did a great job. I was expecting it to take much longer. Their employees were very friendly people, and they knew exactly what they were doing. And, they paid attention to what they were doing. Very focused on the job at hand! Five Stars!
We bought a replacement sliding door. The price was competitive for the high quality product we bought. The installation was very fast and we are completely satisfied with HCR.
The removal and installation went very well. There were no issues that weren't addressed and resolved quick. The crew left my house broom clean and the windows fit and look Great ! I would recommend this company to all people looking to have their house windows updated or other renovations. Matter of fact I already have. Great Job HCR. Thank you.
Very Happy With My Roof! Tremendous Professionalism! I am very pleased with the new roof that Homefix Custom Remodeling Vienna did for my home. The salesman that came out helped me tremendously with the decision to go with them. He was very informative and really thorough in providing me with all the information I needed to make this big decision.
The roof installation was initially scheduled for a later time but they had an unexpected opening and were able to get to me sooner than expected which was fine with me.
There was only one mix up with the delivery which took place when I wasn't at home and did not catch it until the following day. They delivered white drip edging instead of the brown which I had ordered and the manager took care of that and the correct edging arrived the exact day of installation. They really were on the ball with everything! It only took one day for the entire job to be completed.
Clean up was great and I only found one nail in the yard about 20' from the house itself and probably made it's way there by accident. It was impressive to me that they used a magnet to get every nail out of my yard!
I would recommend their services to anyone, from the salesman to the installation crew they truly were very efficient and very skilled at what they do. I am looking forward to my roof lasting for the next 50 years!
The sale representative was courteous and knowledgeable about all the products they offer. All scheduled appointments were timely and employees were professional, friendly and consciences about bring mud or dirt into the house. I could be more please with the product and the staff.
Excellent job on the replacing the shingles on our house.It worked out very good for us . Thanks to the sales rep for giving us the needed info to not put off the replacement. Also thanks to the work crew and others involved in the project.
Did a great job start to finish. Would recommend and will use again in the future.
Thanks to Yohana,Chris, Justin and all the guys who replaced my windows and gutters. They were there to answer questions I may have had, very professional and didn't hesitate to return my calls in a timely manner. I look forward to seeing the decrease in my energy bills as a result of the changes that were made.
The roof looks beautiful and I would recommend HCR to others. The only concern we have (and have voiced to HCR) is the lack of communication during the install of our roof as well as the after math of the process. Though the roof looks fantastic we don't know if it was installed correctly as there did not seem to be a supervisor on site or any updates on the progress. The process in our situation included an estimate, an agreement, the work, and that's it. It has been a couple of weeks since the roof has been completed and we still haven't had someone at our home review the project for proper install/completion...or at least non which have made themselves known to us. The gentleman who provided our estimate has reached out and one of the project coordinators as well but my concerns still stand. I believe the roof was installed properly, however, reassurance from a roof expert would be nice.
Everyone from Mike H. the sales rep, Josh the project manager to the crew were fantastic. The crew arrived on time and worked so hard!! I have have dogs and a toddler and they made sure to clean up everything for the safety of our family. The end result is fantastic!! Love the roof. I love working with honest people that do what they say they are going to do. Thank you everyone for this piece of mind for many years to come!!
I worked with Danilo to set everything up with HCR on pricing and materials. Danilo was very professional and easy to work with and all other communications with HCR were also professional. The quality of work was excellent and with two crews to make sure the job was done on schedule.
Very Satisfied! We needed a new roof and wanted to install new windows. We went to a home trade show and we decided on Homefix Custom Remodeling Vienna for our project. They put on the new roof and installed thermopane windows. They showed up on time, and they got right to work. They worked diligently. They got the roof job done in one day, and they did the windows the next day. The workmen did a good job of cleaning up. They were very professional. I would recommend Homefix Custom Remodeling Vienna.
After shopping for ~year, we contracted with Homefix Custom Home Remodeling. Their salesman was knowledge and was easy to work with. After signing work was to take place ~8 weeks out however the installation crew arrived to perform the task a couple of weeks early. Their work was done in professional manner, the site was left clean after every day's work and any/all concerns we may have had were addressed. In the end we are quite pleased with our choice to go with HomeFix Custom Remodeling.
Great Job! Great Price! We used Homefix Custom Remodeling Virginia Beach to install insulated vinyl siding on the exterior of our home. We were quite pleased. We shopped around for over a year before choosing them. We liked that their price was competitive. The price was the biggest mitigating factor in why we chose them, in fact. I think it took them three or four days total to complete the job. The crew was very professional, and they addressed all my concerns. The whole experience from sales to follow-up was good. Even after the guys left, Homefix Custom Remodeling Virginia Beach called to make sure we were pleased.
Had windows, patio door, gutters done. The company is very professional and intelligent to the work they do. As for the customer service and warranty issue they are above and beyond their words. Their words are honest and they stand behind all they say and do. It’s been about a year since the install and it all still up to par. I am now getting my roof replaced by them within a month just waiting for them to get all the materials. In the future they will be doing my siding also. HCR quality is superb and the warrant is outstanding. When all said and done HCR will done my entire home exterior l. Thank you HCR!
Homefix construction has been a great company overall. They were so attentive and helped me figure everything out. They were always willing to help and answer all the questions I always had. From our first interaction, I would say I knew I wanted to collaborate with them. They had such great prices, they weren’t exactly low, but they were worth it per the job. We ended up giving them a couple more jobs after our interaction and they all enjoyed them as well.We went ahead and used them for a full kitchen remodel. Will use them sometime in the future when we want to fix up our living room area!
I had attic insulation installed, the workers were polite and courteous. They informed me of what they had to do and they made sure they didn’t make a mess and cleaned up once the job was complete.
Everything said within all of these reviews are true. They are experienced, polite, friendly, caring and HONEST. I put honest in bold because that’s what everyone should look for in a company. I had one company come in before I had found Homefix Custom Remodeling Construction and they gave me a ridiculous quote followed by quoting extra random things that i didn’t even need. I explained the quote to Homefix Custom Remodeling and they were confused/in shock of how high of a price they gave me for a pretty reasonable job. There’s a difference between a company looking at their job as a source of money and a company that loves what they do. I think Homefix Custom Remodeling loves what they do. This is why i chose these contractors to remodel my home.
When you want your roof done with quality this is the company to choose. Thank you Homefix Customer Remodeling for a job well done.
I was pleased to have used Homefix. They worked on my friends kitchen and fell in love with the design they did. I wanted them to custom make me a kitchen and they were able too. They sketched it out and showed me a 3D version as well. It was pretty dope. Good pricing and good quality work. Recommended
Homefix offered us a great deal on custom-fitted windows and a sliding door. Over the course of several weeks, the windows and door spaces were measured, and the custom built units assembled and shipped. On installation day, a team of Homefix employees showed up with all the pieces, removed the old windows and door, and installed the new ones, finishing and sealing them in place. Since then, we've had a massive reduction in drafts in the house. Sound from traffic and airplanes has dropped significantly, too. We were so happy with it that we added attic insulation to the deal; the financing and contract work were painless and arranged to allow us to pursue our own financing while still ensuring that the work was done on schedule. Everyone we've dealt with has been professional, capable, and friendly, and questions were quickly answered. The entire process was painless and we are very happy with the results. Thank you to everyone at the HCR team that helped us out.
My first interaction with HCR was with Nabil. He's a wonderful advisor. After having other companies come out to give me estimates, I feel Nabil with HCR has incredible integrity and knowledge of the company & its products! No hard sell, no taking advantage because I'm a woman, no changing the price if I purchase on the spot. The workers showed up as scheduled. Respected my property and cleaned up everything, even what had gone into my neighbors yards. I can't say enough about this company and its people.
Had windows, patio door, gutters done. The company is very professional and intelligent to the work they do. As for the customer service and warranty issue they are above and beyond their words. Their words are honest and they stand behind all they say and do. It’s been about a year since the install and it all still up to par. I am now getting my roof replaced by them within a month just waiting for them to get all the materials. In the future they will be doing my siding also. HCR quality is superb and the warrant is outstanding. When all said and done HCR will done my entire home exterior l. Thank you HCR!
UPDATE- Finally got in contact with the quality assurance manager. He apologized for the delays and communication issues and we were finally able to get our gutters installed. The guys who came out were polite and got the job done in three hours. Gutters look good just waiting for some rain for the real test. Updated review from 1-3 stars but won't go higher due to early issues.Got a flyer in the mail so called them up for a quote.They didn't show up on the original date like they were supposed to so we had to reschedule. We are in the market for gutter replacements. Gives us the price and we select colors and schedule an install date. Install date comes and goes with no word from anyone. I call them an leave several messages with no return calls over the course of a week and a half. Go full Karen on them and get told the wrong color came in they had to reorder. I say that is fine and to keep me updated. Guy assures me I will be contacted by next wednesday (this was on a friday). Hear nothing so the following friday I call back and Girl who answers says she will make a personal note to call me herself on monday with an update since she can't reach anyone. Following wednesday still haven't heard anything. Call back and they want to take my name and number to call me back and at this point I tell them 'No. I want to speak to someone right now." Get transferred to a new CS rep named Tomas who updates me and says he will text me later that night with the install date. I get the message. Great. Install day is here no one has shown up or called in the days prior to confirm the date. Tried to call Tomas and no answer as well as a voicemail that is not set up and no answer at their main office. So done would not reccommend if you want anything done in a timely fashion
The experience I had with HCR was very satisfactory in every way. Starting with their representative, Kristina Kelly. She was very professional and knowledgeable about the business. Her calm demeanor and willingness to answer all my questions were very helpful. Her reassurance that Customer Satisfaction was their top priority was sincere and she has followed through by checking on the project each step of the way. The men who actually did the roof repair were equally professional and did a great job. They, too answered all my questions and cleaned the site thoroughly after they were done. Great job and I would recommend HCR to anyone needing work on their home.
gentleman that installed windows was american and did a high quality installl
Very experienced work crews. I met with Ben Schwartz and ended up getting my roof done first. I was so impressed that I called Ben back and signed up to have my siding and trim done. After all was said and done, my house looks completely different and it is absolutely beautiful! HCR is not the cheapest, but I received everything I paid for and more.
Job Well Done! I accepted Homefix Custom Remodeling Virginia Beach bid for installing eleven windows in my home. I had several other bids from other companies and some were more expensive and some were less expensive. I chose Homefix Custom Remodeling Virginia Beach because of they represented service and product. I got the feeling from them at the time of the bid that they really took great pride in service and also really believed in the product that they were selling.
When they arrived to remove the old windows and install the new ones they started right off getting the job done. Everything was going excellent! One of the crew got a phone call and had an emergency with a family member and the crew had to leave. At first I was upset because I was like a new kid with a present thinking about my new windows. After some thought and reflection about how I would want to be treated if I had the same circumstance I was absolutely ok with the decision that they made to stop working that day.
Surprisingly all of the workers showed up on Sunday, Mothers day to finish installation. I was so pleased to see them and very surprised that they came out on such a special day! They finished up that day and returned the following day to seal the windows. They absolutely honored what they said they would do, even in times of emergency they kept their word! The whole group was tremendous in their work, their work ethic and were absolutely amazing in the work they did.
When I drive up to my home I get a big smile on my face and I am very happy! My windows look terrific and I could not have asked for better service or product!
Reasonably Priced Compared To Others! Homefix Custom Remodeling Vienna did a great job of insulating my attic. They arrived on time and had the whole thing finished in just over three hours. I couldn't even tell that they had been there when they were finished, absolutely nothing to clean up after them. They did this job at a reasonable price compared to other companies that I had contacted. Since the job has been completed they have called me several times to follow-up. They ask me if I have any questions or any issues with the job thus far and if so they would be happy to come back out and take a look! They did a great job and I really like the follow-up! It shows that they care about me and they care about the work they are doing!
Very Professional. Very Efficient. Very Customer-Oriented. We were interested in replacing the windows in our home, so we went to a home and garden show. Homefix Custom Remodeling had a booth set up there. We had two or three vendors come out to our home to give us pricing. We went with Homefix Custom Remodeling because they offered the best pricing and the best product. The installers arrived right on time, and it only took them about half a day. They installed the windows and they had the inspection done before they even left. The product is very good and we are very satisfied with Homefix Custom Remodeling.
Very professional - they stand by their product - all phone calls were returned within 24 hours. Extremely pleased with the project they did for me.
Easy, Painless, Great Look, Great Outcome I hired Homefix Custom Remodeling Virginia Beach to install new gutters on my home. We had a scheduled date on Monday, but when the day came, no workers showed up. I'd taken that day off from work and then they didn't show. I contacted the company at 9 a.m., and they told me that they had a bigger job that had taken longer and they needed to finish it first. My job got bumped back, first to Wednesday, and then to Thursday of that week. They did a fabulous job. Don't get me wrong. I just fel they didn't communicate as well as they could have. I'm happy with the gutters and they look great. Aside from the communication issue, for which I deducted the one star, I'm very happy with Homefix Custom Remodeling Virginia Beach.
Great job! Windows look great and didn't take too long to install. Any questions I had were answered right away.
I Had An Excellent Experience The workers from Homefix Custom Remodeling Raleigh were excellent. They did a good job in providing me prompt and quality work. I needed my roof, flashing, and gutters replaced, and I hired them after learning about the company through a local home show. I would consider them again.
The crew came in and did a wonderful job i would recommend them to anyone who need any work done on there home windows and so much more i just love my new windows
My experience with HCR has been very positive overall. Ben was our representative for the project and was very knowledgeable as well as professional throughout the whole experience. He gave us his cell number with the urging to contact him any time with questions and every time I called or texted him I received a follow up within the hour if not immediately. Our installation was quick, they had a great crew who banged it out in one day. When they were done they actually left my property looking nicer than it was before they started, and the roof looks beautiful too. When I was contacted by their dispatcher about how the project went I told her I had a few things I wanted to ask the project manager. To my surprise they sent out the project manager to my house the same day and Ben showed up as well just to walk me through all of the details and answer all my questions. I would highly recommend HCR to anyone looking for a quality product and excellent service. If you're after a bargain then they wont be the cheapest in town, but you wont regret having the piece of mind that they offer from start to finish and beyond.
We just had our roof replaced with HCR and we are very happy with the whole experience. Ben helped us through the entire process and was very professional and knowledgeable. He gave us his cell number and was very quick to respond to all of my questions. The crew they sent out was great, they were very efficient and got our project knocked out in a single day. When they left they cleaned up and actually left my yard looking nicer than it was before they started. After the project was completed the project manager and Ben made a special trip back out to my house just to answer all of my questions and make sure the job was to my satisfaction. I highly recommend HCR if you're in the market for a great product and excellent service.
They did a very good job! I recently asked Homefix Custom Remodeling Raleigh to come out and put some new windows in for me. They arrived right on schedule, and they were very friendly and polite people. They did their job, and put the windows in, and they look really nice. They were also very careful to clean up behind themselves, and I appreciated that. They gave me a written estimate up front, and they stuck to it. Overall, they did a very good job, and I am very satisfied with them!
Great service!!!
A little pricy,but explains&does what is needed..Cleanup all work,a little busy to get appt.
Tremendously Happy With Everything! I hired Homefix Custom Remodeling to replace my roof. They showed up early in the morning and worked non-stop the entire day. They may have taken a brief 15 minute break, but I think it was more like 10 minutes. They were extremely informative and very nice. Anytime they ran into anything they thought I needed to see they showed me and explained why they wanted me to see it. They were above respectful in their mannerisms and language. The clean up that they did all while doing this job was tremendous! They were perfect in keeping everything clean right down to the very last nail! They did a great job and if I ever need them again I will not hesitate to call them! Very satisfied with the roof and the hard working staff!
HomeFix Made Us Happy! Homefix Custom Remodeling replaced all the windows and a glass sliding door in our home. Everything looks beautiful. We got thermal double-paned windows and the window replacement cut down on the noise and drafts. We don't get those anymore. The sliding door is very nice. They reinsulated the attic as well. The workers were great. The entire project took basically a day. The workers work for the company and are not contractors, so you know that Homefix is responsible and you can pick up the phone and get an answer, and I really like that about Homefix Custom Remodeling.
Home fix replaced our roof in April. The team was very professional, left our yard as it was before they started, and the 2 minor issues that came up were addressed much to our satisfaction and in a very timely manner.
We decided to go with Homefix Custom Remodeling for window replacement after speaking with MIchael Anthony of HCR. He took a considerable amount of time detailing their company and product line. We went with their Xtreme 3 Windows which were custom made about 6 weeks earlier than promised. Scheduling installation was easy; the hardest part was obtaining HOA approval. The installation team was professional, courteous, and faster than anticipated. Our new windows look and function fantastically. We love them so much that we haven’t put blinds back up to cover them -- only using curtains. Since only a few weeks have passed since install, it’s too soon to tell how much energy savings we’ll see. We only had 10 windows replaced, but plan on doing more with HCR. They make a top quality product backed by a solid warranty. I highly recommend Michael Anthony and HCR!
We decided to go with Homefix Custom Remodeling for window replacement after speak