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How To Prepare for Your Installation

Thank you for choosing HCR for your Home Remodeling Project. We are excited to work with you! Please take a moment and review some of the most important things you should know to Prepare for Your Installation. If you have any questions or concerns, please contact CustomerCare@homefixcr.com or call 844-427-3678

Siding & Trim

Gutters

Tubs & Showers

Attic Insulation

Sara Scander
Head of Installation Department
Roofing
All Other Products
Call or Text Message:
(703) 785-0536
sscander@homefixcr.com

David Ross

David Ross
Installation Manager
Windows & Doors
Call or Text Message:
571-386-8107
dross@homefixcr.com

Andy Sherwood
Installation Manager
Siding, Gutters, Trim, Shutters, Insulation
Call or Text Message:
(703) 785-1048
andys@homefixcr.com

Windows

 

 

 

 

 

Your Window Installation

Preparing Your Home Before Your Installation Date

 

  • Please remove all furniture or other objects within 3 feet of the windows being replaced. Our crews need plenty of room to work, so if you have any concerns whatsoever about something near your window, we recommend you move it.

 

  • Please remove all loose items from wall shelves and walls such as pictures, plates and figurines. Hammering may create vibrations that could shake these items off shelves and walls.

 

  • All window treatments such as blinds, shades, and curtains should be removed from your windows prior the installation team arriving. Our installation team will not install or reinstall window treatments once the new windows are installed.

 

  • For security systems and sensors, it is important you have your security company come out and remove them prior to your installation. Our installers can’t be held responsible for damage done to Security sensors or wiring left on the window when they arrive. You will also need to have your security company return to reinstall and reactive them.

 

  • Our custom windows are measured, ordered, and manufactured with a 1/4” tolerance to the ideal size for the opening, but not to within a 1/4 inch of the opening itself. It could be as much as an inch and a half between the window and frame. Proper installation requires a prescribed space to set and anchor a window securely, and that is accounted for in the measurements taken. By using this best practice method, and using insulated foam to fill gaps, we ensure precision and the tightest fit possible for your home. This also means you may notice a difference in your overall glass space.

 

  • Going from a builder-grade or older window to an ideally sized, custom-built, window it is possible your current window treatments will not fit once your new windows are installed. We highly recommend not purchasing new treatments until your installation is 100% complete.

 

  • It takes at least 8 hours for your caulk to fully cure. Do not try to operate your windows or reinstall your window treatments for at least 24 hours following your completed installation.

 

  • Talk to your neighbors. Our installers do their absolute best to minimize any inconvenience to your neighbors, but you should let your neighbors know there will be additional vehicles and foot traffic around your home.

 

  • We have a diverse team of installers of all backgrounds, and it is possible one or more of your individual crew members will be non-native English speakers. We can assure you that all of our employees are rigorously trained to the same standard, and Master Elite training courses are more often held in Spanish than English in the United States. If at any time you feel you are having difficulty communicating, you should be provided with the name and phone number of your local Project Manager.

 

  • You can also contact your Installation Manager David Ross at any time via phone or text message at 571-386-8107

 

During Installation

  • Be prepared for noise! There will be regular hammering during the construction process.

 

  • KEEP SMALL CHILDREN AND PETS AWAY FROM WORK AREA. PLEASE USE CAUTION IF HOME AT THE TIME OF INSTALL.

 

Clean Up

  • Our installers strive for perfection the first time, but it is important to remember that for the duration of your project, your home is a construction site. It is possible that wind or rain could result in nails or small pieces debris appearing after your installation.

 

  • Be Vigilant Following Your Installation –Always do a thorough check of your driveway, road, and lawn for nails in the week following your installation. A stray nail or two is normal. If you notice a substantial number of additional nails or debris, contact your HCR Representative and we can do another inspection of your home. All you need to do is send an email to CustomerCare@homefixcr.com or a text message to 571-386-8107  and we will come out to do another cleaning.

 

  • We do our best to leave your home as clean as we found it. No company can guarantee that they will be able to get 100% of debris every time, be we promise we will come back as many times as it takes to ensure you are satisfied. 

 

 

Our field supervisors, crews and production managers pledge to work as a team with you to make your project run as smoothly as possible with the least amount of inconvenience for you and your family.

Roof

 

 

 

 

 

Your Roof Installation

Material Delivery

  • Most of the time material is delivered 1-2 days before your install date. Materials come directly from our supplier, and they will try to "roof top" the shingles. You do not have to be home for this delivery, just make sure cars are removed from the driveway.

 

  • If the delivery truck cannot get close enough to your home to leave materials on the roof, they may need to maneuver the truck or put braces down on your lawn to get closer.

 

  • If the supplier cannot place the shingles on the roof, they will put them on the ground as close to the house as possible. Additionally, if there is no space on the driveway or road, materials may be dropped on the grass.

 

Prepare Your Home

  • Remove all items from around the exterior of your home where roofing debris might fall, such as patio furniture, potted plants, gardening equipment, grills, holiday decor, etc. We take every precaution to protect your plants, trees and shrubs, however, some leaves or blooms may be knocked off from falling debris, especially on very steep roofs.

 

  • Remove all loose items from wall shelves and walls such as pictures, plates and figurines. Hammering may create vibrations that could shake these items off shelves and walls.

 

  • If you do not have a ceiling in your garage or attic, and you can see the bottom side of the roof decking, move or cover all items beneath the ceiling with a tarp or sheet. Granules or small pieces of debris may fall through the spaces between deck boards and will cause items to be dusty. It is especially important to move or protect cars, boats, motorcycles, lawn mowers, and all mechanical equipment or items with valuable finishes.

 

  • If you are having a Skylight replaced, it is possible dust or debris may fall into your home during the removal or installation process. We highly recommend you place a sheet or tarp below your skylight, and move any objects or possessions at least several feet back. 

 

  • Please move your cars, motorcycles, bicycles, boats, etc. away from the house and garage while work is being done.

 

  • Please unlock any gates for access around front and back yards.

 

  • Talk to your neighbors! Our installers are extremely careful, but keep in mind roofing debris tends to blow around - especially on windy days. We always recommend homeowners speak to your neighbors to let them know that work is being done, and debris may be blown into their yard or on their driveway. Our installers are willing to clean up surrounding areas, as well as do a sweep of your neighbors’ yards or driveways—but they can only do so with the expressed permission of your neighbor.

 

  • Satellite Dishes: If you have a satellite dish on your roof, we will have to move it in order to install the new roofing. We can re-mount the dish if you choose to do so, but you may have to call the satellite company to get the correct signal for use.

 

  • If you are concerned about the location of electric wires, refrigeration lines or utility lines running through your attic, it is important to let your Installation Manager know prior to your installation date so the crew is aware. Our installers cannot be held liable for damage done to electrical wires, refrigeration lines, or utility lines running through the attic without prior warning.

 

 

During Installation

 

  • Our crews typically arrive between 7AM and 9AM on the day of your installation. For larger roofs, or more complicated projects, our crews will likely arrive right at 7:00AM.

 

  • Be prepared for noise! Roofing crews will start early in the morning. There will be constant hammering during the construction process

 

  • KEEP SMALL CHILDREN AND PETS AWAY FROM WORK AREA. PLEASE USE CAUTION IF HOME AT THE TIME OF INSTALL.

 

  • A dumpster or dump trailer will be placed near your home and will remain there for the duration of your installation. You should plan to not have access to your driveway or garage during your installation. If you have any concern about the delivery drive or the installers using your driveway, you must notify your Installation Manager prior to your installation date.

 

  • We may need to use your hose or outside outlets for power tool use.

 

  • Please Note: If you are getting a skylight replaced, we cannot be responsible for any chipping or damage to drywall.

 

Clean Up

  • Our installers work very hard to keep your home clean, but it is important to remember that for the duration of your project, your home is a construction site. Trash, debris, and nails can get stuck behind gutters or brackets, or make its way into downspouts. It is possible that wind or rain could result in nails or debris appearing after your installation.

 

  • Be Vigilant Following Your Installation – Be mindful of your pets and children following an installation, and do not leave them unattended until you have done a thorough check of your driveway, road, and lawn for nails in the week following your installation. A stray nail or two is normal. If you notice a substantial number of additional nails or debris, contact your HCR Representative and we can do another inspection of your home.

 

  • We do our best to leave your home as clean as we found it. No company can guarantee that they will be able to get 100% of roofing debris every time, be we promise we will come back as many times as it takes to ensure you are satisfied.

 

Our field supervisors, crews and production managers pledge to work as a team with you to make your project run as smoothly as possible with the least amount of inconvenience for you and your family.

DOORS

 

 

 

 

 

Your Door Installation

Preparing Your Home Before Your Installation Date

 

  • Please remove all furniture or other objects within 3 feet of the door(s) being replaced. Our crews need plenty of room to work, so if you have any concerns whatsoever about something near your door, we recommend you move it.

 

  • Please remove all loose items from wall shelves and walls such as pictures, plates and figurines. Hammering may create vibrations that could shake these items off shelves and walls.
  • For security systems and sensors, it is important you have your security company come out and remove them prior to your installation. Our installers can’t be held responsible for damage done to security sensors or wiring left on the window when they arrive. You will also need to have your security company return to reinstall and reactive them.

 

  • Talk to your neighbors. Our installers do their absolute best to minimize any inconvenience to your neighbors, but you should let your neighbors know there will be additional vehicles and foot traffic around your home.

 

  • We have a diverse team of installers of all backgrounds, and it is possible one or more of your individual crew members will be non-native English speakers. We can assure you that all of our employees are rigorously trained to the same standard, and Master Elite training courses are more often held in Spanish than English in the United States. If at any time you feel you are having difficulty communicating, you should be provided with the name and phone number of your local Project Manager.

 

  • You can also contact your Installation Manager David Ross at any time via phone or text message at 571-386-8107

 

During Installation

  • Be prepared for noise! There will be regular hammering during the construction process.

 

  • KEEP SMALL CHILDREN AND PETS AWAY FROM WORK AREA. PLEASE USE CAUTION IF HOME AT THE TIME OF INSTALL.

 

Clean Up

  • Our installers strive for perfection the first time, but it is important to remember that for the duration of your project, your home is a construction site. It is possible that wind or rain could result in nails or small pieces debris appearing after your installation.

 

  • Be Vigilant Following Your Installation –Always do a thorough check of your driveway, road, and lawn for nails in the week following your installation. A stray nail or two is normal. If you notice a substantial number of additional nails or debris, contact your HCR Representative and we can do another inspection of your home. All you need to do is send an email to CustomerCare@homefixcr.com or a text message to 571-386-8107  and we will come out to do another cleaning.

 

  • We do our best to leave your home as clean as we found it. No company can guarantee that they will be able to get 100% of debris every time, be we promise we will come back as many times as it takes to ensure you are satisfied. 

 

 

Our field supervisors, crews and production managers pledge to work as a team with you to make your project run as smoothly as possible with the least amount of inconvenience for you and your family.