Laine joined Homefix Custom Remodeling in December of 2010 as an administrative assistant. Over the years she began taking on more of an office managerial role. Recently, Laine was promoted to the Customer Care/Service Manager and is responsible for making sure all our customers get the very best care with service calls. HCR created the department she heads to properly handle the warranty calls from our tens of thousands of customers over the last 25 years. She has gained knowledge and formed a love for Homefix Custom Remodeling and and everyone she works with. Laine came to Homefix with over thirteen years in administrative experience and uses her background to grow within the company and strive for customer care excellence. Laine is a native and current resident of Fairfax, VA.